Senior Specialist, Customer Enablement

🔥 15 minutes ago

🌽 Illinois, Minnesota, +1 more states – Remote

🌽 Illinois – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $85.5k - $95.5k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Entegris

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Artificial intelligence, augmented reality, Internet of Things – these are not just trends, they are drivers changing the way people live across the globe. With these new drivers and the increasing speed of innovation, there comes an expectation for higher-quality, higher-performing technologies at a faster pace.

📋 Description

• Serve as the primary Customer Enablement point of contact for North America OEM accounts and their broader ecosystem • Maintain ownership of customer satisfaction and revenue-support activities for mature product lines and recurring revenue • Resolve complex customer, product, supply, and service issues by coordinating across internal teams and functions • Drive customer alignment meetings and align build plans with customer priorities • Use Delivery Priority Codes in SAP to document customer prioritization needs • Align global priorities with assigned Global CE OEM enablement partners • Develop and maintain forecasts for assigned North America OEM accounts and ecosystem demand • Drive global communication and consistency across customer sites, regions, and internal teams • Manage consignment inventory programs and minimize stale inventory • Partner with Finance to resolve escalated accounts receivable issues • Oversee product allocations to optimize customer satisfaction in alignment with CXI metrics • Participate in semi-annual business reviews with Key Account Managers • Improve on-time shipments and operational efficiency through cross-functional collaboration • Communicate quality notifications and Product Change Notifications across assigned accounts and ecosystem partners • Build and maintain customer relationships to provide insights and influence business decisions • Contribute to continuous improvement initiatives and organizational goals

🎯 Requirements

• Bachelor’s degree in business or related field, or equivalent experience • 5–8 years in sales or customer enablement • At least 2 years in the semiconductor manufacturing industry • Experience supporting semiconductor materials, specialty chemical, contamination control, filtration, or advanced materials product lines strongly preferred • Strong Excel skills • SAP experience strongly preferred • Advanced knowledge of semiconductor materials and chemical product applications • Strong analytical, forecasting, and business acumen skills • Ability to translate customer manufacturing requirements into operational priorities • Ability to assess the impact of supply and quality events • Ability to lead complex customer engagements • Ability to influence cross-functional decisions and drive resolutions • Must not require Entegris immigration sponsorship now or in the future

🏖️ Benefits

• Annual bonus eligibility • Progressive paid time off policy • Generous 401(K) plan with an impressive employer match with no delayed vesting • Health, dental and vision insurance packages • Education assistance • Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence