Customer Relationship Specialist

🔥 13 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $32 - $42 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sanofi

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2022-03

Healthcare • Manufacturing • Logistics

Sanofi is a global healthcare company focused on pharmaceutical innovations and improving people's lives through advancements in science. The company is deeply engaged in research and development across several medical fields, including immunology, neurology, oncology, rare diseases, and vaccines. Sanofi is also dedicated to consumer healthcare, with efforts to enhance physical and mental wellness, allergy care, and treatments for cough, cold, and flu. In addition, Sanofi employs artificial intelligence in its research efforts and emphasizes environmental sustainability, diversity, and inclusion as part of its social impact agenda. With a strong commitment to transforming healthcare for vulnerable communities and leading scientific collaborations worldwide, Sanofi plays a significant role in the pharmaceutical and healthcare industries.

📋 Description

• Serve as a secondary point of contact for assigned accounts • Handle moderately complex questions, information requests, and operational coordination • Prepare customer-facing program overviews, performance summaries, onboarding tools, and informational resources • Support Strategic Account Managers and Directors, National Accounts during customer engagements • Organize content, gather insights, and prepare follow-up actions • Execute strategic account plans by tracking milestones and engagement activities • Coordinate cross-functional activities related to supply chain updates, educational sessions, and data requests • Identify operational trends or gaps and propose improvements • Manage day-to-day service and operational issues with internal teams • Track recurring issues and escalate root causes with recommendations • Monitor turnaround times, responsiveness, and resolution status • Analyze account performance metrics, order patterns, program adoption, support utilization, and engagement health • Produce insights for Monthly Business Reviews, Quarterly Reviews, leadership dashboards, and customer presentations • Provide data-driven recommendations on risks, growth opportunities, and process improvements • Maintain accurate records, tracking tools, and reporting dashboards • Liaise between Sales, Marketing, Order to Cash, Medical Affairs, and other internal partners • Coordinate documentation for approvals, submissions, educational content, and program execution • Ensure internal communications and commitments are followed through • Ensure customer interactions and documentation comply with policies, legal standards, and industry regulations • Maintain accurate and compliant records • Support audit preparation, compliance alignment, and documentation review cycles

🎯 Requirements

• Bachelor’s degree • Minimum 2 years of experience in customer support, account coordination, analytics, or healthcare operations roles • Excellent written and verbal communication skills • Ability to manage complex tasks with minimal supervision while maintaining high accuracy • Experience supporting cross-functional teams • Experience working with healthcare providers, public health agencies, or vaccine programs • Familiarity with pharmaceutical or regulated healthcare customer engagement practices • Proficiency in Excel, dashboards, CRM tools, and data visualization • Strong organizational and project management abilities • French language proficiency to support Canadian accounts • Experience preparing MBR/QBR materials or customer insights presentations • Occasional travel availability of up to 10–15% • Must be a qualified applicant residing in the United States or Puerto Rico

🏖️ Benefits

• Health and wellbeing benefits • High-quality healthcare • Prevention and wellness programs • At least 14 weeks’ gender-neutral parental leave • Mentoring opportunities • International mobility programs • Career growth opportunities across four continents • Company employee benefit programs • Equal Opportunity and Affirmative Action employment practices