Dynamics 365 CRM Solution Architect

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🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏳ Contract/Temporary

🟠 Senior

🔴 Lead

💻 Solutions Engineer

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SYNCREON

WebsiteLinkedInAll Job Openings

10,000+ employees

💰 Venture Round on 2019-10

syncreon delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years. We partner with customers to provide specialized logistics, operational excellence and value-added solutions in: warehouse management services, fulfilment, inbound to manufacturing, export packing, aftermarket services, reverse and repair, and transport management. syncreon specializes in helping customers create unique and inventive 3PL and 4PL operations that adapt as the industry and marketplace evolve. Our solutions are based on the lifecycle phases of planning, sourcing, making, delivering and returning products. As a global company, syncreon strategically locates its facilities in close proximity to our customers, in order to increase efficiencies and optimize supply chains through performance improvement.

📋 Description

• Define end-to-end CRM solution architecture for Dynamics 365 CE implementations. • Lead discovery workshops, requirement gathering sessions, and fit-gap analysis. • Translate business requirements into scalable functional and solution designs. • Create solution blueprints, architecture diagrams, and implementation roadmaps. • Provide architectural governance throughout the project lifecycle. • Design and implement: • o Lead Management • o Opportunity Management • o Account & Contact Management • o Sales Forecasting • o Sales Pipeline Management • o Territory Management • o Quote-to-Order Processes • o Sales Insights and AI-Driven Selling • Design customer engagement strategies utilizing: • o Customer Segmentation • o Customer Journeys • o Email Marketing • o Campaign Management • o Event Management • o Lead Nurturing • o Marketing Automation • o Customer Insights and Analytics • Architect solutions for: • o Case Management • o Omnichannel Engagement • o Knowledge Management • o SLA Management • o Customer Self-Service Portals • o Customer Service Copilot • o Contact Center and Agent Productivity • Drive adoption of: • o Power Apps • o Power Automate • o Dataverse • o Power BI • o Copilot Studio • o AI Builder • Design low-code solutions extending D365 CRM capabilities. • Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications. • Design integrations using: • o Azure Integration Services • o Logic Apps • o Service Bus • o APIs • o Dataverse • Develop data migration and master data management strategies.

🎯 Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field. • 12+ years of overall IT experience. • 7+ years of Dynamics CRM/D365 CE implementation experience. • Minimum 3 full lifecycle Dynamics 365 CRM implementations. • Strong expertise in: • o D365 Sales • o D365 Marketing / Customer Insights - Journeys • o D365 Customer Service • Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.