Software Support Engineer III

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80.5k - $100.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud-based Data Analytics software platform. • Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation. • Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution. • Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers. • Identify and codify solutions to frequent issues as documented and scripted processes. • Perform other duties as assigned. • Work with PHI on a regular basis in paper and electronic form.

🎯 Requirements

• 5+ years of experience in a similar role. • BS Degree in Computer Science, similar discipline, or equivalent work experience. MS preferred. • Working knowledge of Java, Spring framework required. • Experience with relational databases essential, specifically MySql. • Extensive analytic troubleshooting skills. • Excellent communication and organizational skills, especially for problem-solving under pressure. • Strong technical documentation skills. • Eagerness to acquire new skills in genetics. • Ability to thrive in a fast-paced environment and manage multiple tasks independently. • Experience with Groovy scripting language a plus. • Experience with Python and web services a plus.

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. • Free testing for Natera employees and their immediate families. • Fertility care benefits. • Pregnancy and baby bonding leave. • 401k benefits. • Commuter benefits. • Generous employee referral program.