Event Travel Manager

🕒 September 9

🇺🇸 United States – Remote

💵 $68k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎪 Events

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Navan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Provide best-in-class personalized travel support to travelers before, during, and after travel • Assist with cancellations, changes, and updates to hotel, flight, car, and rail bookings • Provide accurate and detailed fare information for hotel, flight, car, and rail bookings • Work closely with client contacts to understand and meet program objectives and outcomes • Identify clients’ critical success factors for projects • Maintain project documentation to ensure contract and documentation policy compliance • Troubleshoot issues using agent tools and resolve traveler inquiries • Coordinate program planning from post-sale stage through final billing • Participate in team meetings covering product launches, industry updates, and team initiatives • Improve travel industry and platform knowledge • Support the Team Lead • Develop relationships across Navan and provide Event Travel market knowledge to support client objectives • Maximize Event Travel revenue while ensuring client return on investment

🎯 Requirements

• One to three years of Group Travel planning experience preferred • Professional oral and written communication skills required • Navan TravelXen knowledge is preferred with strong understanding of travel bookings • Proficient MS Excel, Word, PowerPoint and Google Suites skills along with the technical aptitude to learn new technology • Client facing video calls for setup and project management required • Knowledge of internal communication tools – Slack • Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible • An empathetic disposition with the ability to always maintain a professional attitude • Experience and ability to adapt and thrive in a hyper-growth environment • 4+ years of GDS experience preferred, including Sabre with PNR building and ticketing; Amadeus and NDC preferred as well • An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries • Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships • Proven record with strong customer service skills and strong CSAT positive outcome • Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings, and weekends) • An interest in travel with a basic understanding of world geography