Pro Travel Consultant

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Navan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Build relationships with clients and understand their needs while delivering high-touch service that saves time and reduces total travel costs • Provide dedicated, consistently high service tailored to individual client requirements • Manage workload and meet client and company deadlines • Service client industry sectors across the wider business • Provide innovative, consultative travel solutions • Deliver air, rail, car rental, ferry, black car, and charter reservations • Manage a full client portfolio to R&M and Navan standards • Build meaningful internal and external relationships • Identify and implement opportunities to add value to bookings • Apply varied fare types and ticketing methods • Work with the International Fares Desk to identify cross-market and local inventory differences • Procure competitive hotel rates using GDS and non-GDS channels and supplier relationships • Monitor bookings for savings opportunities through trip completion • Use client policy knowledge to drive compliance and enhance traveller experience • Oversee client experience using mixed-mode booking tools and provide first-line support for offline/online bookings • Provide cost-effective travel solutions and comply with client policies and guidelines • Achieve SLAs for all accounts • Interact regularly with overseas colleagues • Apply Quality Control procedures aligned with company and GREC requirements

🎯 Requirements

• Previous VIP experience is preferred • Skills assessment results will be considered • Exceptional telephone manner and written skills • Proven experience in a core business travel environment • Fully conversant with one or more GDS systems: Sabre, Galileo, or Amadeus • Experience with mixed-mode booking tools and first-line product support for offline/online bookings • Comprehensive knowledge of the travel industry, products, aircraft types, and cabins • Knowledge of Low-Cost Carriers and their products • Fully conversant with rail, black car, LCC, and OTA booking systems • Team-player approach in an office environment • Experience using MS software packages • Ability to build rapport with clients • Excellent attention to detail • Enthusiastic approach and willingness to learn • Independently commit to attending and completing relevant training • Ability to achieve individual and team-based business objectives