Account Manager – Health Plans

🔥 16 minutes ago

🇺🇸 United States – Remote

💵 $60.2k - $72.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Navitus Health Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations.

📋 Description

• Develop and maintain trusted advisor relationships with existing customers and stakeholders to enhance customer experience and retention • Collaborate with internal stakeholders and external vendor partners to deliver customer service and benefit solutions efficiently and effectively • Facilitate client meetings, resolve open action items, and provide routine status updates • Facilitate implementation of new client benefit changes and provide direction on required implementation • Respond to client inquiries, issues, and concerns in a timely, concise, and accurate manner • Provide clients with system support and collaboration tools • Support client renewal activities with the Account Executive and Clinical Account Executive • Execute regular account maintenance, including reporting, member-specific requests, open enrollment support, and other tasks • Participate in conference calls, meetings, or travel outside normal business hours as required • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree in business, marketing, hospitality management or related area, or equivalent experience required • Knowledge of pharmacy benefits management, insurance or health care industry • 3 years of experience in a customer service role • Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building • Participate in, adhere to, and support compliance program objectives • Ability to consistently interact cooperatively and respectfully with other employees • Remote work is unavailable to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750% • STAR Bonus % (At Risk Maximum): 5.00