Senior Client Services Executive - Navitus

🔥 0 minutes ago

🏈 Alabama, Arizona, +32 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $85.1k - $104.4k / year

⏰ Full Time

🟠 Senior

📁 Client Services

👻 Ghost score 0%

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Navitus Health Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations.

📋 Description

• Support/back up the CSE, Senior CSC and CSC responsibilities • Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports • Investigate/follow-up if Performance Guarantees are not met and present those results to assigned clients • Conduct client training on Client Portal Site, Navi-Claim, etc. • Assist with escalated member/client issue requests • Identify and present client opportunities to improve costs, service and health • Maintain contracts and performance • Travel to client sites and corporate headquarters • Provide mentoring to coordinator levels and CSEs • Manage existing Pharmacy Benefit Management clients • Co-develop long-term account strategy for assigned clients • Identify upsell and expansion opportunities for annual strategic business plans • Support client retention, corporate strategic goals, and customer satisfaction • Solve customer issues related to contracts and reporting • Interface with the Clinical Account Executive on clinical issues • Lead projects and communicate across multiple organization levels

🎯 Requirements

• At least 7 years of successful experience interfacing directly with internal and/or external clients in roles using requirements-gathering, persuasion, and other sales techniques • Bachelor's degree in business, marketing, or related area preferred • Knowledge of PBM or health care industry preferred • Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives • Ability to work independently and prioritize work to meet client needs • Strong team orientation, commitment to sales and client service and desire to succeed • Willingness to travel as needed to meet goals • Excellent verbal and written communication, presentation and negotiation skills required • PC skills; Microsoft Office, Email, and Internet • Ability to manage coordinator level resources • Valid State Driver’s License and current Automobile Insurance Policy • Participate in, adhere to, and support compliance program objectives • Ability to consistently interact cooperatively and respectfully with other employees

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750% • 7.50% STAR Bonus (At Risk Maximum) • Remote work option for eligible residents