Principal Technical Partner Relationship Manager

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $93.9k - $159.6k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

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nCino, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💸 Finance

💳 Fintech

☁️ SaaS

Finance • Fintech • SaaS

nCino, Inc. is a financial technology company that provides cloud-based solutions for financial institutions. Its platform is designed to digitize and reengineer business processes in the commercial banking, consumer banking, mortgage, and small business sectors. By integrating data and people on a single platform, nCino enhances decision-making, risk management, and customer satisfaction. Notably, its nIQ, a generative AI banking advisor, assists financial institutions in streamlining operations and improving efficiency. With a strong focus on customer success and comprehensive support, nCino aims to usher in a new era of digital banking experiences.

📋 Description

• Manage the overall relationship between nCino and complex partners • Vet and onboard new partners • Mentor and support junior Relationship Managers • Perform risk management and mitigation to support revenue and customer satisfaction goals • Build relationships with nCino leaders to align partner relationships and program strategy with product and corporate goals • Forecast, track, and manage partner revenue goals • Establish executive relationships with partners and coordinate relationship-building activities • Serve as the primary escalation point for departmental issues affecting external partners • Lead annual account planning covering pipeline, forecasting, marketing, go-to-market initiatives, architecture, delivery reviews, and feedback • Establish and track contractual documentation, including NDAs, partnership and alliance agreements, referral and reseller agreements, and training or enablement paperwork • Educate partners on nCino’s roadmap and future product strategies and coordinate feedback to product teams • Coordinate technical support for partner organizations, integrations, enablement activities, and sales tools • Partner with Sales and Customer Success on pre-sales scoping, resourcing, estimating, project timeframes, and costs • Liaise between partners and nCino Sales, Product Development, Engineering, and other departments • Leverage AI tools and techniques to automate routine tasks and improve efficiency, accuracy, and productivity • Lead joint go-to-market strategies, partner marketing activities, sales enablement, pipeline management, and qualified lead generation • Drive alignment among technology partners and product development and engineering stakeholders • Enable partners with implementation best practices and establish continual improvement processes • Coordinate partner and customer review cadences with Professional Services • Lead partner training, enablement, and certification • Understand technology partner delivery for integrations owned by partners • Process and administer Salesforce organizations with nCino packages for partners • Coordinate with Relationship Managers in other regions to ensure a consistent and scalable partner program

🎯 Requirements

• Minimum of 8 years of experience in the mortgage or financial partnerships sector • Bachelor’s Degree with 8+ years of Relationship Management, Banking, Consulting or Software experience, or equivalent combination of education and experience • Experience building channels that support distributed salesforces • Deep understanding of loan officer behavior and market dynamics • Strong grasp of residential/commercial mortgage workflows, underwriting guidelines, and regulatory compliance • Proficiency in mortgage software and systems, such as ICE Encompass, AUS, CRM, PRM platforms, or custom LOS • Proven track record of project management with ability to demonstrate successful outcomes • Strong listening skills and impeccable verbal and written communication skills • Problem solving mindset with focus on continual improvement • Flexible demeanor with strong situational adaptability • Ability to resolve conflicts and complex scenarios • Up to 25% domestic and international travel • Bi-lingual, consulting or FinTech experience, Salesforce experience, FinTech ecosystem experience at a SaaS company, process reengineering background, and banking experience are desired

🏖️ Benefits

• Base salary range of $93,900–$159,600 USD • Up to 25% domestic and international travel • Reasonable accommodations for qualified individuals with disabilities • Equal employment opportunity and inclusion commitment

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