Implementation Specialist

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Ncontracts

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

☁️ SaaS

📋 Compliance

🏦 Banking

💰 Private Equity Round - Ncontracts on 2015-05

SaaS • Compliance • Banking

Ncontracts is a provider of integrated risk and compliance management software and services focused on financial institutions. Their SaaS platform offers enterprise risk management, compliance management (including AI-powered regulatory research and complaint categorization), vendor/third‑party risk management, audit and findings management, business continuity, cybersecurity assessments, and lending compliance (CRA, HMDA, 1071). Ncontracts serves banks, credit unions, mortgage lenders, fintechs and wealth managers, combining attorney-created knowledge bases, AI tools, and implementation/support services to help institutions manage regulatory obligations and third‑party risk.

📋 Description

• Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions with effective client service and change management • Serve as the primary client contact and product subject matter expert • Analyze client needs, recommend solutions, and collaborate with leadership and support teams to address potential issues • Build strong client relationships through clear expectations and trust • Ensure client requirements and objectives are well defined and understood by the project team • Advise clients on best practices and necessary system/process changes to meet implementation goals • Conduct training sessions via phone, web, or in person • Maintain accurate project status in the management system, provide real-time updates, and proactively mitigate risks • Project manage implementations to keep projects on task and complete them in a timely manner • Work with sales partners to align client expectations and provide product expertise • Assist with training and mentoring new team members • Continuously improve implementation processes, client experience, satisfaction, and retention • Recommend advancements in project management processes and methodologies

🎯 Requirements

• Experience working in at least one of these areas: Business Continuity, Enterprise Risk Management, Internal Audit, Findings management, and/or Cybersecurity management roles required • 2 years prior implementation, training, or customer service experience required • Knowledge of Ncontracts’ solutions a plus • Experience managing projects via a project management system a plus • Strong verbal and written communication skills a must • Must be legally authorized to work in the United States

🏖️ Benefits

• A fun, fast-paced work environment • Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events to keep you connected and engaged • Mental Health Benefits • Medical, Dental and Vision insurance • Company-paid Group Life Insurance, Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401 (k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • Bonus offered