D365 F&O L3 Technical Support Analyst – SCM

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nDeavour Consulting

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

nDeavour Consulting is a recruitment and career counseling company headquartered in Sofia, Bulgaria. With a decade of experience, nDeavour focuses on helping individuals and businesses achieve their growth goals by providing exceptional job opportunities and professional guidance. The company prides itself on its principles of confidentiality, agility, pride, honesty, transparency, bravery, and responsibility, which foster strong relationships with clients and candidates alike.

📋 Description

• Act as the L3 technical escalation point for D365 F&O incidents, problems, and service requests. • Investigate and resolve complex production issues, including: • Batch job failures and performance bottlenecks • Data integrity, posting issues, and intermittent defects • Integration failures and API/service errors • Environment-specific issues across Dev/Test/UAT/Prod • Perform deep root cause analysis using logs, traces, monitoring tools, and debugging techniques. • Produce high-quality fixes (hotfixes, data fixes, configuration-supporting code changes) ensuring minimal operational impact. • Work with Microsoft Support and third-party vendors/ISVs as needed for critical defects. • Design, build, and maintain extension-based solutions following Microsoft best practices (no over-layering). • Develop and support: • X++ customisations and extensions • SSRS reports, Data Entities, and OData/Custom services • Batch framework enhancements and asynchronous processing • Conduct code reviews to ensure: • Performance, security, maintainability, and supportability • Compliance with coding standards and deployment guardrails • Optimise solution performance through: • Query tuning, indexing recommendations, caching considerations • Efficient batch scheduling and workload separation • Support and enhance integrations including: • OData, REST services, DMF (Data Management Framework) • Azure integrations (e.g., Service Bus, Functions, Logic Apps) where applicable • Power Platform integration touchpoints (as relevant) • Diagnose and resolve interface and data movement issues (mapping, transformations, retries, sequencing). • Support data activities such as: • Data corrections, reconciliation routines, and entity-based imports/exports • Ensuring auditability and controlled execution of data fixes • Support and contribute to release planning and deployment execution across environments (Dev/Test/UAT/Prod). • Work with Azure DevOps to manage: • Work items, branching, pull requests, and build/release pipelines • Maintain and improve CI/CD practices including: • Automated build validation, code quality checks, release approvals • Support LCS activities (as applicable): • Environment health checks, deployable packages, updates/hotfixing • Manage user access rights • Security role troubleshooting and duty/privilege analysis • Support user licencing (assign/remove licences & support licence renewal process) • Operate within ITIL-aligned MSS processes: incident, problem, change, and request fulfilment. • Produce clear technical documentation: • RCA reports, technical notes, deployment runbooks, knowledge base articles • Identify recurring issues and implement problem prevention and automation. • Support and guide L1 and L2 support teams, ensuring effective issue resolution and knowledge transfer

🎯 Requirements

• 5+ years hands-on development experience with D365 Finance & Operations • Proven experience working in production support / managed services or a similar BAU environment. • Strong track record of delivering supportable customisations and fixes in live systems. • Strong D365 F&O development skills in: • X++, extensions, event handlers, Chain of Command • Debugging techniques and log/trace analysis • Experience with: • SSRS, Data Entities, DMF • Integrations (OData/services; ideally Azure integration patterns) • Familiarity with: • LCS, deployable packages, servicing and updates • Azure DevOps (repos, PRs, pipelines, releases)

🏖️ Benefits

• Remote or Hybrid Work Options • Private Health Insurance, including dental care • Additional Holidays after your 1st and 5th year • Sponsored Training & Certifications • Employee Referral Bonuses • Multisport Card – fully covered • Fun Office Space with relaxation zones and free parking