Enteral Patient Service Representative

Job not on LinkedIn

🔥 3 minutes ago

🦞 Maine, New Hampshire, +1 more states – Remote

🦞 Maine – Remote 🗻 New Hampshire – Remote 🍂 Massachusetts – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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New England Life Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1987

🏥 Healthcare

💊 Pharmaceuticals

🤝 Non-profit

Healthcare • Pharmaceuticals • Non-profit

New England Life Care is a nonprofit, mission-driven organization that provides home infusion therapy and specialty pharmacy services. It is affiliated with over 60 premier medical centers across New England and serves communities in Massachusetts, New Hampshire, Maine, and Vermont. New England Life Care focuses on delivering vital infusion therapies to help patients recover at home, emphasizing collaboration and transformation in patient care.

📋 Description

• Assist clinical staff in providing clinical pharmacy services to NELC’s home infusion therapy enteral patients • Communicate ongoing with patients, caregivers, and Home Health Agency staff members • Contact Enteral patients at regularly scheduled intervals to review supply needs • Document and communicate changes in demographics, insurance, physicians, and patient orders in the Electronic Medical Record (EMR) • Enter delivery tickets into the EMR using templates • Manage patient delivery timelines • Communicate unexpected changes in product or supply usage to physicians, home health agencies, patients, or caregivers • Record important service information in the EMR • Inform billing, reimbursement, and enteral teams of changes in service • Complete and document initial and ongoing assessments in the EMR • Keep Enteral patient orders up to date and accurately recorded in the EMR • Inform internal and external staff of changes in signed physician orders • Call patients regarding routine equipment swaps • Triage equipment issue calls to appropriate staff • Communicate with nutritional support staff regarding formula or supply issues • Assist with follow-up activities required by nutritional staff • Ensure patient compliance with payer regulations through appropriate EMR documentation • Make Enteral Supply calls to patients following NELC guidelines • Triage clinical nutrition questions and concerns to appropriate staff or Registered Dietitian • Follow NELC policies and procedures • Ensure professional practice complies with state and federal regulations, including HIPAA and NELC’s Corporate Compliance Program • Maintain confidentiality of patient information

🎯 Requirements

• Previous experience in customer service field • Excellent customer service skills • Ability to communicate effectively with patients and all levels of NELC staff • Excellent organizational skills • Knowledge / practical experience with microcomputer systems such as Microsoft Office (Word, Excel, Power Point, Outlook) • Dependability in attendance and job performance • Preferred: Previous experience in healthcare field • Preferred: Knowledge of HIPAA Privacy and Security regulations • Preferred: Knowledge of the Joint Commission process • Must work remotely in Maine, Massachusetts, or New Hampshire

🏖️ Benefits

• Remote position • Career Ladder • Health Insurance • Dental Insurance • Vision Insurance • Generous employer-matched 403b savings program • Company paid: Life insurance, Short- and long-term disability insurance • Paid Time Off • And much more!