Key Accounts Manager

🔥 0 minutes ago

🌾 Nebraska – Remote

🌾 Nebraska – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neogen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧬 Biotechnology

🌾 Agriculture

🍽️ Food & Beverage

Biotechnology • Agriculture • Food & Beverage

Neogen Corporation is a biotechnology company that offers a comprehensive range of solutions and services aimed at ensuring food safety throughout the food chain. They cater specifically to the food processing, animal protein, and agriculture industries, helping to protect the global food supply while promoting efficient production practices. In addition to their primary focus on food safety, Neogen also serves the companion and performance animal sectors, as well as engaging in life sciences and toxicology fields.

📋 Description

• Serve as the primary point of contact for assigned corporate accounts and high-value end-user clients • Support broader adoption of genomic products and solutions within assigned accounts to help achieve business growth and financial objectives • Provide customer support focused on implementation of genomic tools, operational efficiency, project execution, and timely issue resolution • Develop understanding of customer business models, operational needs, and priorities • Manage the generation, delivery, and explanation of genomic results • Ensure genomic reports and results are accurate, timely, and decision-useful • Maintain customer documentation and develop or monitor key performance metrics • Work with Sales to identify customer needs, coordinate account activities, and support implementation plans • Partner with Sales, Customer Support, IT, Lab Operations, Marketing, and other internal teams on account strategies and customer initiatives • Identify opportunities to improve internal processes, operating efficiencies, and customer experience • Lead or participate in cross-functional projects improving customer service, workflow, reporting, and account support • Research and assist with customer inquiries and escalated issues • Participate in customer service training, team meetings, planning activities, and department initiatives • Support marketing initiatives for genomic products, including customer training materials, product literature, and communication tools • Gather customer feedback through surveys, direct conversations, and market research • Collaborate with Marketing on accurate, timely, customer-focused communications • Support development of specialty and integrated protein accounts identified as organizational Key Accounts • Travel to customer locations as needed to establish protocols, support implementation, resolve issues, and strengthen relationships • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Agriculture, Animal Science, Biology, Zoology, Biochemistry, Chemistry, Genetics, or a related life sciences discipline • Experience in customer service, account support, customer communications, training, or a related customer-facing function • Experience developing customer-facing communications, training materials, reports, or related documentation • Demonstrated problem-solving skills and ability to analyze information from multiple sources • Strong written and verbal communication skills • Ability to communicate effectively with customers, internal stakeholders, and leadership • Ability to manage multiple priorities, projects, and customer needs simultaneously • Ability to read, analyze, and interpret technical information, professional journals, and related materials • Proficiency with Microsoft Excel, Word, and PowerPoint • Experience using CRM systems or other customer management applications • Ability to travel up to 30% • Preferred: Master’s degree or specialized coursework in animal science, genetics, animal production, agriculture, business, or a related field • Preferred experience in cattle genetics, animal genomics, beef, dairy, animal production, or a related agricultural industry • Preferred experience managing corporate, strategic, or high-value customer accounts • Preferred experience working with genomic data, testing programs, or genomic reporting • Preferred experience with project management tools and methodologies • Preferred experience using Adobe Acrobat and browser-based business applications • Preferred experience collaborating across Sales, Marketing, Customer Support, Operations, IT, or laboratory teams • Preferred experience supporting implementation of new products, programs, or customer processes • Preferred experience developing dashboards, metrics, reports, or other tools used to monitor customer or operational performance • Strong customer relationship management skills • Strong organizational and project management capabilities • Ability to translate technical information into clear, customer-friendly communication • Ability to work independently while collaborating effectively across teams • Strong attention to detail and commitment to accuracy • Ability to identify customer needs and recommend appropriate solutions • Ability to build credibility and maintain effective relationships with internal and external stakeholders • Strong analytical and problem-solving skills • Ability to adapt communication style based on audience and business need

🏖️ Benefits

• Inclusive workplace with opportunities to contribute, grow, and do meaningful work • Collaboration, continuous improvement, accountability, and strong customer focus • Equal Opportunity Employer