Customer Operations Specialist – Contract

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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NerdWallet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💸 Finance

💳 Fintech

💰 Secondary Market on 2021-05

Finance • Fintech

NerdWallet is on a mission to help provide clarity for consumers and SMBs so they can make financial decisions with confidence. The company prides itself on cultivating an award-winning culture that fosters equity and inclusivity, allowing its employees, known as 'Nerds', to thrive. It invests heavily in its workforce through professional development and community engagement, focusing on helping the underserved and unbanked populations through its Corporate Social Responsibility programs. NerdWallet has been recognized for its positive workplace culture and commitment to making a tangible difference in the lives of consumers.

📋 Description

• Provide account and technical support to NerdWallet members • Share financial guidance resources and help members use NerdWallet tools and features • Assist with financial account, credit score, and product recommendation questions across email and chat • Develop deep knowledge of NerdWallet tools, features, and evolving member experience • Use AI-assisted tools to draft, summarize, and resolve member requests • Verify every AI-assisted response for accuracy, completeness, and appropriate tone • Prioritize high-quality interactions and customer satisfaction • Identify recurring member issues, help-content gaps, and inaccurate or confusing AI responses • Document and escalate relevant context to appropriate owners • Collaborate with teammates and cross-functional partners to improve support processes, resources, and the overall member experience

🎯 Requirements

• Previous experience in technical support, customer service, or customer operations • Demonstrated ability to resolve issues efficiently without compromising quality • Familiarity with Intercom, Zendesk, Confluence, Jira, Trello, Slack, Google Workspace, Salesforce, and Stripe • Experience using AI assistants such as ChatGPT, Claude, or AI tools embedded within customer support platforms • Comfort writing clear prompts, providing sufficient context, and identifying inaccurate, incomplete, or inconsistent AI outputs • Exceptional written and verbal communication skills • Strong analytical reading skills and ability to uncover customer needs beyond surface-level descriptions • Sound judgment and consistent habit of verifying information • Proactive approach to identifying and raising concerns about confusing processes, inaccurate information, or recurring tool challenges • Curiosity and willingness to learn new systems, tools, and approaches • Enthusiasm for helping others navigate financial decisions and interest in credit and budgeting • Previous remote-work experience is required • Fintech experience is preferred • Availability to work up to 40 hours per week from 9:00 a.m. to 5:30 p.m. Pacific Time • One weekend day availability is required • Legally authorized to work in the United States • Must answer whether future immigration sponsorship is required

🏖️ Benefits

• Six-month W-2 contract with possibility of extension or conversion based on performance and business needs • Remote work • Benefits and perks supporting the physical, financial, and emotional well-being of employees and their families