Engineering Lead, Production Support

Job not on LinkedIn

🔥 10 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nest Veterinary

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Nest Veterinary is a SaaS provider that builds and operates white‑labeled wellness plan software for veterinary practices. The platform enables clinics to design custom wellness plans for dogs and cats, streamlines fast client signup, automates member management and billing (including two‑way PIMS integrations and high payment capture), and delivers analytics, reporting, and training to drive recurring revenue, compliance, and client loyalty. Customers report large increases in signups, revenue, and diagnostic activity after migrating to Nest.

📋 Description

• Serve as the primary responder for customer-impacting production issues • Triage incidents and use AI-assisted diagnostic tools for root-cause analysis • Trace issues across the Flutter desktop clinic app, API layer, backend, and legacy integrations • Build, configure, and maintain monitoring and alerting using tools such as Datadog, Sentry, and GCP-native tooling • Write scripts and lightweight tools to automate detection and recurring diagnostic work • Own ticket taxonomy by labeling and categorizing incoming issues • Build and maintain reporting on ticket volume, resolution time, and recurring categories • Build and maintain runbooks for common issues • Establish and enforce SLAs with the Hospital Success team • Identify recurring failure patterns and drive permanent upstream fixes with engineering • Communicate technical issues clearly to non-technical clinic staff and internal stakeholders • Work daily with Hospital Success to keep veterinary clinics running smoothly

🎯 Requirements

• Production incident triage/troubleshooting experience in a SaaS environment • Technical fluency across a modern stack, including backend logs, API errors, and client applications • Experience using AI tools for technical diagnosis and troubleshooting • Experience building or configuring monitoring/observability tooling and dashboards from scratch • Python scripting ability for internal tooling, automation, and reporting • Strong customer-facing communication skills • High-agency ownership of ambiguous, unowned problems • Availability for on-call/escalation coverage within US business hours • GCP or observability tooling familiarity (Datadog, Sentry) — nice to have • Healthcare or regulated-industry exposure — nice to have • Prior on-call rotation experience — nice to have • Experience setting up ticket-tagging or reporting systems such as Zendesk or Linear — nice to have

🏖️ Benefits

• 10x growth trajectory — help build the product support function and systems that will scale alongside Nest • High-impact role — work at the intersection of customers, product, and engineering • Real ownership — take the lead on complex product issues and help shape technical support • Direct influence on the product • Ground-floor opportunity • Teammates who show up — kind, motivated, and highly collaborative team • Remote work arrangement