Implementation Specialist

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $75k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Nest Veterinary

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Nest Veterinary is a SaaS provider that builds and operates white‑labeled wellness plan software for veterinary practices. The platform enables clinics to design custom wellness plans for dogs and cats, streamlines fast client signup, automates member management and billing (including two‑way PIMS integrations and high payment capture), and delivers analytics, reporting, and training to drive recurring revenue, compliance, and client loyalty. Customers report large increases in signups, revenue, and diagnostic activity after migrating to Nest.

📋 Description

• Own new hospital onboarding as project lead, driving timelines and managing deliverables • Co-lead rollouts with Hospital Success Managers • Deliver training sessions for veterinary hospital teams on care-plan workflows • Manage scheduling, resource allocation, and communication flow • Confirm readiness checkpoints before go-live • Align internal teams, vendors, and hospital staff • Conduct readiness reviews of integrations, configurations, and systems • Coordinate with Engineering, clients, and Support on outstanding requirements • Document technical and logistical sign-offs for handoff • Support transition to the ongoing support team • Bring post-launch insights to Product, Engineering, and Hospital Success to improve implementation

🎯 Requirements

• 2+ years in SaaS implementation, operations, or project management • Experience training or enabling client-facing teams • Ability to coordinate logistics across multiple stakeholders and keep projects on track • Strong organizational skills and track record of meeting deadlines in fast-moving environments • Excellent communication skills with internal teams and hospital staff • Familiarity with veterinary practice workflows or healthcare systems is a plus • Startup experience preferred • Familiarity with CRM database workflows

🏖️ Benefits

• Equal-opportunity workplace • High-visibility role • Mission-driven work improving preventive veterinary care • Ground-floor opportunity to help define implementation practices • Collaborative, kind, and motivated teammates