ServiceNow / API Engineer – ITSM Operations

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔙 Backend Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NetImpact Strategies Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

💼 Consulting

🏥 Healthcare

🎖️ Defense

Consulting • Healthcare • Defense

NetImpact Strategies Inc. is a leading provider of digital transformation services, specializing in cybersecurity, software development, and strategic consulting. The company focuses on helping organizations modernize their IT infrastructures and improve operational efficiencies through innovative solutions and methodologies. With a mission-centered approach, NetImpact drives change by leveraging advanced technologies and best practices to enhance client capabilities and mission success.

📋 Description

• Configure and support approved incident, request, problem, knowledge, change, and service catalog workflows • Maintain assignment routing, case ownership, escalation logic, operational dashboards, and service records • Develop and test approved Flow Designer automations with documented manual fallback and rollback paths • Troubleshoot workflow failures, integrations, permissions, and data quality issues • Support release testing, change documentation, operational runbooks, and post-deployment verification • Monitor service metrics, recurring issues, and workflow bottlenecks • Implement approved workflow improvements • Coordinate with service integration leads, platform owners, and cybersecurity teams • Maintain and improve ServiceNow workflows supporting reliable federal IT service operations

🎯 Requirements

• Bachelor’s degree in information technology, computer science, or related field; equivalent relevant experience considered • 4+ years of ServiceNow administration, development, or ITSM engineering experience • Hands-on knowledge of ServiceNow ITSM modules, Flow Designer, scripting, and workflow configuration • Experience with ITIL-aligned service operations, testing, troubleshooting, and change controls • Ability to satisfy applicable customer background screening, identity credentialing, and system-access requirements • ServiceNow CSA or ITSM implementation certification preferred • ITIL 4 Foundation preferred • Experience with federal IT operations, enterprise service desks, API integrations, and performance dashboards preferred • Remote within the United States; travel as required for approved program activities

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance starting the first of the month after joining • 401(k) plan with immediately vested employer contributions; no matching required • Generous paid time off (PTO) • One additional day of paid wellness leave per calendar year • Ten federal holidays • Pet insurance • Tuition reimbursement • Internal training programs • Company-sponsored industry certifications • Team building activities • Community volunteering • Quarterly HQ days • Wellness events • Happy hours • Family fun events