Customer Onboarding Manager

Job not on LinkedIn

🔥 32 minutes ago

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NetVendor

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 $52M Series C on 2000-05

Consulting • Logistics • Insurance

NetVendor is a company specializing in vendor management and compliance solutions tailored exclusively for the real estate industry. They provide tools and services to property management companies (PMCs) that help manage vendor networks, reduce vendor-related risks, and streamline property maintenance operations. Their offerings include NetVendor Compliance, a service for vendor credentialing and risk management, and NetVendor Maintenance, which enhances property maintenance with mobile solutions, digital inspections, and resident engagement features. NetVendor aims to simplify and digitize property management processes, improving efficiency for multifamily property management and ensuring seamless operations from vendor sourcing to maintenance tasks.

📋 Description

• Serve as the main point of contact for new PMC customers from contract signature through vendor activation • Lead structured kickoff meetings to define success criteria, timeline, and roles across PMC and NetVendor teams • Transition new accounts with Sales and the Director of Customer Growth, ensuring complete context, defined success criteria, and clear expectations • Drive customer engagement through regular updates, proactive guidance, and milestone tracking • Coordinate account provisioning, integrations, and data setup • Maintain customer momentum through proactive communication and issue resolution • Ensure PMCs are vendor-ready and equipped to drive vendor enrollment campaigns internally • Collaborate with Customer Relationship Managers to create adoption plans and ensure seamless handoff into ongoing relationship management • Track and report onboarding KPIs, including time-to-launch, vendor enrollment rates, and customer satisfaction • Identify risks or bottlenecks early and take corrective action to keep launches on track • Provide structured feedback to Product, Operations, and Enablement teams on process improvements and documentation • Deliver a best-in-class onboarding experience that reinforces NetVendor’s value and accelerates revenue realization

🎯 Requirements

• Proven ability to lead customer-facing implementations with measurable outcomes (time-to-value, adoption rates, satisfaction) • Exceptional project management and communication skills, able to coordinate multiple stakeholders and timelines • Strong executive presence and comfort facilitating kickoff meetings and client updates • Experience partnering with Sales, Operations, and Customer Success to ensure seamless handoffs • Data-driven mindset with comfort using project management or CRM tools for tracking progress and reporting results • Organized, empathetic, and energized by helping customers achieve success and realize revenue quickly

🏖️ Benefits

• Medical, dental, and vision insurance • HSA, FSA, and DCFSA • Long- and short-term disability insurance • Company-paid standard life insurance • Generous paid time off policy • Paid holidays: 7 per year + 1 floating holiday • Maternity Leave • 401(k) with company match • Employee Assistance Program