Product Manager, Operations

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

👻 Ghost score 13%

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Neura Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

📡 Telecommunications

⚕️ Healthcare Insurance

Healthcare • Telecommunications • Healthcare Insurance

Neura Health is a virtual neurology clinic offering expert neurological care without the delays typically associated with traditional healthcare systems. Patients can book a video visit with a board-certified neurologist within days and receive a personalized treatment plan. The care team includes neurologists, physician assistants, and nurse practitioners, providing 24/7 support and personalized guidance through health coaches. Neura Health focuses on treating conditions like headaches, migraines, sleep disorders, seizures, and more, offering convenience and accessibility with a high rate of patient satisfaction.

📋 Description

• Own and prioritize a single product roadmap across patient-facing, provider-facing, partner-facing, and internal operations products • Write product requirements documents with problem statements, user stories, acceptance criteria, success metrics, decisions, edge cases, and tradeoffs • Build Neura’s product management system, including tools, processes, cadences, backlog grooming, sprint reviews, and async updates • Lead build-versus-buy evaluations, vendor discussions, integration testing, and recommendations • Ship products that improve visit retention and follow-up rates, including booking, nudges, scheduling, and care-plan experiences • Improve provider workflow efficiency through note templates, handoffs, order management, and AI-assisted documentation • Train support teams on product updates, including knowledge checks and feedback sessions • Analyze NPS, CSAT, Google Reviews, and other satisfaction data to create product insights • Lead AI and automation initiatives across workflow automation, clinical documentation, referral routing, and patient communication • Partner with engineering and operations to translate business needs into products and improve operational workflows • Build a scheduling system, AI-assisted clinical documentation, orders and referrals automation, analytics foundation, and onboarding improvements in year one

🎯 Requirements

• 4+ years of product management experience • At least 2 years at a high-growth startup owning product and process end-to-end • Portfolio of detailed, clear, user-centered PRDs tied to measurable outcomes • Experience shipping features that measurably changed user behavior, ideally engagement, retention, or workflow efficiency • Hands-on experience with Linear, Jira, Notion, or equivalent; experience setting up a project management system • Strong build-versus-buy judgment and vendor evaluation experience • Experience in healthtech, clinical operations, or a similarly regulated, high-stakes domain is a strong plus • Ability to mine NPS, CSAT, Google Reviews, and similar customer satisfaction data into actionable insights • Genuine enthusiasm for AI in product; experience shipping AI-powered features or automations or deep knowledge of evaluating AI tools • Excellent written communication and documentation skills • Experience training and/or supervising frontline support teams; ability to build launch training, run knowledge checks, identify improvements, and use a CRM • Strong cross-functional collaboration • Bias to action and low ego

🏖️ Benefits

• Annual salary plus equity • Benefits (details linked in the posting)