Clinical Growth Support Manager

🕒 October 6

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📈 Growth Marketing

👻 Ghost score 12%

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NeuroFlow

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

NeuroFlow is a healthcare technology company that specializes in behavioral health solutions. Their platform uses AI and data analytics to identify and manage behavioral health risks across various populations, including military service members and veterans. NeuroFlow's technology supports providers, healthcare plans, and government agencies by integrating behavioral health insights into care management strategies. They provide tools for suicide prevention, integrated care, and population health analytics, aiming to improve outcomes and reduce costs by making behavioral health risks more predictable and manageable.

📋 Description

• Design and deliver clinical product demonstrations tailored to care management teams, medical directors, and health plan executives • Partner with sales on discovery calls to identify clinical pain points and translate them into demo stories and scripted patient journeys • Configure and maintain demo environments with realistic clinical data, caseloads, and workflows • Serve as the clinical subject matter expert in sales conversations, RFP responses, and client presentations • Manage relationships with senior clinical and executive stakeholders • Identify market and client feedback patterns and drive clinical positioning priorities with product and marketing • Mentor sales and implementation colleagues on clinical workflows and demo best practices • Establish credibility and build relationships with healthcare stakeholders as a clinical workflow subject matter expert • Conduct organizational readiness assessments • Identify opportunities and challenges for prospective and existing clients • Develop and refine clinical workflows aligned with client goals • Lead ROI analyses using quality metrics and value-based care considerations • Translate complex clinical concepts for diverse stakeholder audiences • Develop user-centered collateral with marketing, including one-pagers, case studies, workflow guides, and campaign content • Review marketing and sales materials for clinical accuracy • Translate product capabilities into benefit language for navigators, case managers, members, and patients • Guide clients from sale through implementation using clinical best practices • Develop and lead clinical training sessions for staff and providers • Collaborate with healthcare teams on data-driven quality improvement initiatives • Consult on evidence-based practices and clinical guidelines • Identify opportunities for program expansion based on outcomes data • Support clients in measuring and demonstrating clinical impact using performance metrics and caseload reports

🎯 Requirements

• Master's degree in Social Work, Counseling, Psychology, or related behavioral health field • Active clinical license or certification (LCSW, LPC, LMFT, CCM, PhD, PsyD) • Minimum 5 years of clinical experience in behavioral health, with preference for integrated care settings • Direct experience working inside a health system or a health plan as a care navigator, care manager, or case manager • Knowledge of evidence-based practices for mental health and substance use disorders • Understanding of healthcare quality metrics and value-based care models • Deep knowledge of electronic health records and how care teams use them to drive efficient, effective clinical workflows • Willingness to travel up to 10% for client demos, conferences, and onsite meetings • High comfort in complex, multi-stakeholder buying environments • Skilled at developing differentiated messaging and tools for economic buyers, champions, and technical evaluators • Strong storytelling instincts and ability to distill complicated clinical and operational value into simple, economic narratives • Preferred: Experience with Collaborative Care Model (CoCM) or other integrated behavioral health models • Preferred: Background in healthcare consulting, training, or implementation • Preferred: Knowledge of healthcare reimbursement models, including Medicare/Medicaid billing • Preferred: Experience with quality improvement methodologies • Preferred: Project management skills or certification • Preferred: Previous experience in a healthcare technology environment • Preferred: Experience in a pre-sales, sales engineering, or solutions consulting role at a healthcare technology company • Preferred: Experience collaborating with marketing on clinical content, collateral, or campaign messaging • Ability to act in accordance with NeuroFlow’s Information Security Policies and execute organizational security processes • HIPAA-compliant handling of organizational assets and security responsibilities

🏖️ Benefits

• Flexible work schedule • Unlimited PTO • Physical and mental wellness benefits • Medical coverage • Parental leave • 401K • Company-sponsored events • Referral program • Onsite gym • Dog friendly office • Snacks in the office • Commuter benefits • Onsite massages

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