Deal Desk Analyst

🔥 12 hours ago

🏄 California – Remote

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💵 $80k - $108k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🦅 H1B Visa Sponsor

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Logo of New Relic

New Relic

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Cultivate and sustain strong working relationships with business partners in Finance, Legal, Support, and other departments • Facilitate the review and approval process • Work with cross-functional teams on complex pricing and commercial terms • Provide options to Sales for addressing customer objections while maximizing revenue and bookings • Build and review order forms of varying complexity for accuracy • Obtain and document required approvals for discounts and contractual terms in the CPQ tool and elsewhere as needed • Ensure transactions comply with New Relic’s internal policies • Deliver ongoing education and training to Sales on non-standard deal processes • Prepare and review order forms, legal agreements, customer purchase orders, and quotes for compliance with revenue recognition and Deal Desk policies • Safeguard and manage SFDC data quality for proposed and closed quotes and deals • Maintain accurate customer entitlements, new deal logos, commission levels, and deal amounts in accordance with revenue recognition policies and operational guidelines

🎯 Requirements

• 2+ years of Finance/Operations experience in a high-tech environment, preferably with order entry experience • Proficiency with Salesforce and MS Excel / Google Sheets is preferred • Ability to build strong working relationships with internal business units and across regions • Strong communication, organizational and problem-solving skills • High attention to detail • Willingness to cover various time zones and work extra hours as needed • Bachelor's Degree in Business or a similar field required • Experience with Salesforce CPQ is a bonus • Experience with utilizing Gemini AI is a bonus • Visa sponsorship is not available for this position • Must verify identity and eligibility to work • Criminal background check required

🏖️ Benefits

• Corporate bonus plan eligibility • Healthcare benefits • Dental benefits • Vision benefits • Parental leave and planning • Mental health benefits • 401(k) plan and match • 11 paid holidays • Volunteer time off • Paid time off • Flexible workforce model, including fully office-based, fully remote, or hybrid workplaces • Reasonable accommodation support during the application or recruiting process

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