Technical Success Manager

🔥 0 minutes ago

🌽 Illinois, Texas – Remote

🌽 Illinois – Remote 🤠 Texas – Remote

💵 $149k - $186k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Guide enterprise customers through onboarding and best practices to achieve committed usage levels • Design and execute Mutual Activity Plans tied to customer business outcomes • Proactively mitigate churn risks by demonstrating platform value and addressing technical concerns • Deliver tailored product demonstrations focused on business outcomes • Partner with Expansion Account Executives on technical evaluations and Proofs of Value • Map account whitespace and create Architecture Blueprints and technical roadmaps • Lead personalized training sessions and technical workshops • Create documentation, videos, and articles for customer engineering communities • Build relationships with technical stakeholders and lead discovery and strategy sessions with CTOs, VPs of Engineering, and IT architects • Collaborate on Customer Business Reviews and executive dashboards to communicate solution ROI

🎯 Requirements

• 3+ years of demonstrated experience working directly with enterprise customers to drive technical adoption, customer success, or account expansion • Strong technical background combined with a robust sales/customer orientation • Ability to build business justifications for expansion • Interest in or previous experience with performance monitoring and observability tools • Familiarity with modern IT environments, including AWS, Azure, GCP, Kubernetes, or SRE practices • Foundational knowledge of coding/scripting languages • Ability to design and execute customer-facing project plans and technical roadmaps • Highly organized documentation skills • Exceptional presentation skills • Desire to learn new technologies and translate complex topics for developers and executive leaders • Bachelor's degree in Engineering/Computer Science or equivalent desirable • Visa sponsorship is not available • Must complete employment eligibility verification • Criminal background check required • May be required to pass an export compliance assessment

🏖️ Benefits

• Healthcare • Dental insurance • Vision insurance • Parental leave and planning • Mental health benefits • 401(k) plan and match • Flex time-off • 11 paid holidays • Volunteer time off • Commission plan • Flexible workforce model, including fully office-based, fully remote, or hybrid workplaces • Reasonable accommodation support