Technical Account Manager – III

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nexcess

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Nexcess is a managed web hosting provider focused on performance, security, and reliability for business websites and online stores. The company offers managed hosting and related services optimized for e-commerce platforms and content management systems, with features like CDN and security integrations to support business and agency customers running WordPress, WooCommerce, Magento, and other web applications.

📋 Description

• Serve as the primary technical authority for complex, strategic, or high-impact customers • Build trusted relationships with customer executives, technical leaders, and key stakeholders • Lead executive-level account reviews, architecture reviews, and strategic planning discussions • Assess and design complex, distributed, or business-critical hosting environments • Provide guidance on architecture, performance, security, scalability, resilience, and business continuity • Lead high-risk migrations, platform transformations, architecture redesigns, and complex technical initiatives • Serve as a senior escalation point for critical customer issues • Coordinate senior technical resources and cross-functional teams during major customer-impacting events • Lead post-incident and post-project reviews • Provide functional leadership, technical direction, coaching, and mentorship to Technical Account Managers • Establish standards for account strategy, architecture reviews, documentation, and customer engagement • Represent strategic customer needs in product, platform, and operational planning • Lead cross-functional initiatives that improve customer outcomes and technical service delivery • Partner with Sales and Customer Success on complex opportunities, renewals, and account-growth strategies • Prioritize work across multiple strategic accounts and organizational initiatives • Provide recommendations directly to senior leadership • Identify and address emerging risks before they affect customer outcomes or business relationships

🎯 Requirements

• 4+ years of experience in technical support, technical account management, customer success, systems administration, or a related field • 2+ years of experience managing proactive technical relationships with customers • Bachelor’s degree in a related field, or an equivalent combination of education and relevant experience • Strong knowledge of hosting infrastructure, system architecture, and platform operations • Working knowledge of networking fundamentals, DNS, security concepts, and web application troubleshooting • Demonstrated ability to troubleshoot complex, nonroutine technical issues • Ability to manage multiple complex projects while maintaining technical quality • Excellent verbal, written, presentation, and stakeholder-management skills • Experience working with Salesforce or another CRM platform • Strong understanding of IT infrastructure (cloud, on-prem, hybrid, bare-metal) • Experience working directly with enterprise customers in technical account management, technical support, or service delivery role • Ability to read and interpret technical solution designs and architecture documentation • Ability to triage and prioritize technical queries • Experience working with ticketing or incident management systems • Ability to produce clear documentation and handover materials • A fluent English speaker • Preferred: Advanced knowledge of enterprise-level Linux or LAMP hosting environments and control panels • Preferred: Experience leading customer migrations, infrastructure redesigns, or major platform changes • Preferred: Experience working with enterprise or high-value customer accounts • Preferred: Relevant Linux, cloud, networking, security, or customer success certification • Preferred: Familiarity with AWS, Azure, GCP, ITIL, SOC 2, ISO 27001, HIPAA, and basic scripting

🏖️ Benefits

• Commission • Works from home option • Traditional climate controlled office environment • Reasonable accommodations for individuals with disabilities • Equal employment opportunity protections