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ServiceNow Developer

🔥 0 minutes ago

🌽 Illinois – Remote

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💵 $75.2k - $158.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 0%

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Logo of CACI International Inc

CACI International Inc

10,000+ employees

Founded 1962

💼 Consulting

🎖️ Defense

Consulting • Defense • IT

CACI International Inc is a diversified company that provides a wide range of services and solutions primarily to the U. S. government and commercial sectors. CACI specializes in offering security services, IT solutions, and intelligence support, helping clients enhance their cyber capabilities and secure their networks. The company is recognized for its innovative workforce and the technology it provides to clients in enterprise and mission-critical environments. CACI is committed to diversity and inclusion, offering an array of career opportunities for both new graduates and experienced professionals, including veterans.

📋 Description

• Design, develop, and configure ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB • Design, develop, and configure ServiceNow ITSM modules, including Incident, Problem, Change, and Request Management • Develop and enhance ITOM/ITSM workflows, business rules, client scripts, script includes, UI policies, and data policies • Configure and optimize discovery patterns, sensors, and probes to feed accurate configuration item data into the CMDB • Develop custom integrations using REST/SOAP APIs, IntegrationHub, and other integration methods • Create and maintain advanced reports, dashboards, and performance analytics • Drive CMDB class model design, data reconciliation, and identification rules • Improve CMDB health, data quality, and CI completeness • Support implementation of business service maps • Define and utilize CMDB governance, data ownership, and configuration management policies • Perform health checks, performance tuning, and troubleshooting • Support ServiceNow platform upgrades • Collaborate with IT Operations, Infrastructure, and Security teams • Provide expert-level support and guidance to process owners, analysts, and stakeholders • Create and maintain technical documentation • Gather requirements and convert business needs into technical solutions • Participate in peer code reviews • Provide training and knowledge transfer to end-users and junior team members

🎯 Requirements

• Bachelor's Degree, preferably in informational technology • Secret Clearance • Security+, ServiceNow, or similar Certification to support elevated privileges • Up to 10% CONUS travel • 5+ years of hands-on experience as a ServiceNow Developer/Engineer • 3+ years of dedicated experience implementing, configuring, and optimizing ServiceNow ITOM modules, including Discovery, Service Mapping, and CMDB • Proven experience with ITSM modules including Incident, Problem, Change, and Request Management • Familiar with JavaScript, REST/SOAP APIs, and other ServiceNow scripting languages/frame

🏖️ Benefits

• Flexible time off benefit • Robust learning resources • Healthcare benefits • Wellness benefits • Financial benefits • Retirement benefits • Family support benefits • Continuing education benefits • Time off benefits • Competitive compensation

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