Director, Renewal Management

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Venture Round on 2015-02

Healthcare • Consulting • Healthcare Insurance

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Lead and oversee all aspects of renewal operations • Develop and implement strategic plans for software renewal management • Identify revenue growth opportunities through renewal optimization and market analysis • Collaborate with sales, account management, product, legal, accounting, finance, and client-facing teams • Evaluate and refine renewal processes for efficiency, effectiveness, and scalability • Implement automation tools and systems to streamline renewal workflows • Monitor performance metrics and implement corrective actions to achieve renewal targets • Develop pricing and discounting strategies to maximize renewal rates and revenue retention • Analyze renewal trends and develop forecasts for financial planning and reporting • Track and report Gross Revenue Retention, Net Revenue Retention, renewal timing, renewal forecast and accuracy, churn, and escalation rates to the ELT and Board • Provide training and resources to renewal specialists • Provide product feedback and roadmap priorities based on client insights • Lead, motivate, coach, and develop a team of renewal specialists • Foster collaboration, innovation, and continuous improvement • Perform other duties supporting the overall objective of the position

🎯 Requirements

• Bachelor's degree in business, computer science, or a related field required • Any combination of education and experience providing the required qualifications may be accepted • MBA or advanced degree preferred • 8+ years of experience • Knowledge of software renewal management, revenue growth, customer satisfaction, CRM systems, contract management tools, and revenue recognition principles • Leadership, strategic, problem-solving, communication, and interpersonal skills • Ability to develop rapport and trust with internal and external stakeholders • Ability to lead, inspire, and motivate teams to achieve goals • Ability to interpret data and market trends for strategic decisions • Ability to thrive in a fast-paced, dynamic environment and manage competing priorities

🏖️ Benefits

• Professional development opportunities • Equal opportunity employer • Inclusive work environment