Manager, Enterprise Applications

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Venture Round on 2015-02

Healthcare • Consulting • Healthcare Insurance

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Lead the strategy, administration, governance, and evolution of NextGen Healthcare’s enterprise Salesforce platform and integrated applications • Personally lead complex platform decisions, solution designs, configurations, optimizations, and operational support • Manage and develop a group of Salesforce administrators • Establish, maintain, and execute a multi-year Salesforce capability roadmap aligned with business priorities • Maximize existing Salesforce investments across Service Cloud, Sales Cloud, Marketing Cloud, and Experience Cloud • Evaluate and leverage emerging capabilities including Agentforce, Data 360, Event Monitoring, automation, analytics, and digital experiences • Translate business objectives into scalable, secure, and supportable Salesforce solutions • Provide technical and strategic direction for governance, release management, solution standards, data quality, integrations, adoption, and continuous improvement • Lead planning, implementation, support, enhancement, and optimization of enterprise applications and related technology capabilities • Partner with business stakeholders to define operational needs, strategic objectives, process improvements, application priorities, and delivery plans • Oversee application services across configuration, enhancement, integration, issue resolution, upgrades, and user support • Establish roadmaps, priorities, and work plans for application initiatives and operational activities • Ensure enterprise applications meet business requirements and organizational standards for quality, security, compliance, and scalability • Develop governance, policies, processes, and documentation for application management and service delivery • Monitor application performance, service levels, and user experience and implement efficiency and reliability improvements • Lead collaboration with business leaders, IT, architecture, security, data partners, and external vendors • Manage risks, dependencies, escalations, and competing priorities • Evaluate technology solutions and recommend improvements and future capabilities • Provide leadership, coaching, and performance management for team members • Stay informed on emerging technologies, business trends, and best practices

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience • 7+ years of relevant experience in enterprise applications, information technology, or a related function • 2–4 years of leadership experience • Experience leading enterprise application initiatives, teams, or functional areas • Experience working with business stakeholders to define requirements, prioritize work, and deliver technology-enabled solutions • Experience supporting enterprise applications in a complex operational environment • Deep, senior-level Salesforce administration experience • Knowledge of enterprise application management, support models, and system lifecycle practices • Knowledge of business process analysis, requirements gathering, and solution delivery approaches • Knowledge of governance, change management, risk management, and operational controls for enterprise systems • Knowledge of enterprise technology environments, integrations, data flows, security considerations, and vendor-supported solutions • Strong leadership and team development skills • Project, operational, and service delivery management skills • Planning, prioritization, and execution skills • Stakeholder management and collaboration skills • Analytical, problem-solving, and decision-making skills • Verbal and written communication skills • Ability to lead teams and initiatives in a dynamic business and technology environment • Ability to balance strategic priorities with operational demands • Ability to translate business needs into practical, scalable technology solutions

🏖️ Benefits

• Equal opportunity employer committed to diversity and an inclusive environment