Vice President, Client Management

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Venture Round on 2015-02

Healthcare • Consulting • Healthcare Insurance

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Lead strategic planning and develop and maintain RCM client relationships • Develop continuous knowledge of RCM client revenue cycle trends and identify proactive measures aligned with best practices • Develop and maintain client executive engagement and relationship management • Develop a new operating model for client success with different leverage models for different client segments • Establish an analytics-driven client success playbook and client dashboards • Shape client support and service needs as the organization pivots to AI- and technology-enabled models • Champion enterprise-wide process, system, and product enhancements to optimize operational performance and scalability • Cultivate and manage executive-level relationships with key, high-value, and complex clients in collaboration with the Client Success team • Provide high-level consultation and thought leadership to clients using revenue cycle management expertise • Oversee analysis of operational performance metrics, identify critical trends and risk areas, and partner with internal operational leaders to achieve SLAs, performance targets, and client satisfaction goals • Identify and advance service expansion opportunities in collaboration with Sales and Marketing • Perform other duties supporting the overall objective of the position

🎯 Requirements

• Bachelor's Degree in Business Administration, Health Management Information Systems or related field • Any combination of education and experience which would provide the required qualifications for the position • 10+ years of progressive RCM experience or related leadership roles • Practice Management Software experience • Knowledge of Revenue Cycle Management best practices • Knowledge and understanding of business processes and drivers for large providers • Leadership, executive-level communication and presentation, negotiation, strategic, and analytical skills • Ability to leverage best practices to identify and ensure customer needs and opportunities to improve internal practices and efficiencies • Ability to manage and establish credibility within an organization • Ability to demonstrate supportive cross-functional relationships with peers, clients, partners, and management • Ability to oversee and balance multiple competing priorities

🏖️ Benefits

• Equal opportunity employer committed to diversity and an inclusive environment for all employees