IT Knowledge Specialist

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NexusTek

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🤝 B2B

🔒 Cybersecurity

🤖 Artificial Intelligence

💰 Private equity on 2023-06

B2B • Cybersecurity • Artificial Intelligence

NexusTek is a U. S. -based managed IT and technology services provider that helps organizations adopt and operate cloud, data & AI, and cybersecurity solutions. Its offerings include managed detection & response (MDR), AI email security, private cloud, NexusIQ, virtual desktop, CMMC 2. 0 compliance services, cloud migrations/management, IT consulting, and professional services. NexusTek serves enterprise customers across multiple verticals (Hospitality, Life Sciences, Manufacturing, Healthcare, Energy, Construction, Horticulture, Financial Services), maintains strategic partnerships with major cloud providers (AWS, Google, Microsoft Azure), and emphasizes managed services, security, and operationalizing AI for businesses.

📋 Description

• Partner with MSO leaders to shape the knowledge strategy and roadmap • Create and maintain knowledge standards, including templates, taxonomy, ownership, and article review cycles across the MSO • Review current use of knowledge and support tools and recommend practical improvements • Use AI to identify knowledge gaps and generate, refine, and update articles, with human review for accuracy • Work with SMEs and frontline teams to capture tacit knowledge and convert it into clear, searchable content • Support large client onboardings by preparing and organizing knowledge and documentation needed at go-live • Track knowledge health metrics such as article usage, freshness, and coverage • Report knowledge progress to leadership

🎯 Requirements

• 2+ years in IT, MSP, or technical support • Direct experience writing, maintaining, or managing knowledge base content • Experience applying content standards such as templates, taxonomy, and article lifecycle across one or multiple teams • Familiarity with knowledge base and ITSM/PSA tools • Comfort evaluating how well knowledge base and ITSM/PSA tools are being used • Hands-on experience using AI tools to draft, improve, or maintain technical content, or strong interest in learning this quickly • Clear writing and collaboration skills to work with technicians, SMEs, and team leads • Experience with ConnectWise PSA, IT Glue, Atlassian Confluence, NICE CXone Expert, or similar tools is a plus • Client onboarding or documentation handoff experience is a plus • Must be able to work Monday–Friday, 8:00 am–5:00 pm MT, with occasional after-hours updates • Three professional references, including at least one direct supervisor • Must be legally authorized to work in the United States; NexusTek participates in E-Verify for all US employees

🏖️ Benefits

• Four weeks of annual accrued PTO • Seven paid national holidays • Medical, dental, and vision options • Company-paid life insurance • Company-paid short- and long-term disability • Voluntary critical illness and accident benefits • Voluntary Legal Shield and identity theft protection • Discretionary annual 401k match plan • Generous employee referral bonus plan • Employee Assistance Program • Access to over 90,000+ courses in ADP My Learning • StandOut employee engagement tools • Eligible to apply for a Pluralsight license • Eligible to apply for NexusTek Technical Academy or Leadership Academy • Flexible working hours • Remote work from home