Integration Engineer

🕒 July 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Build code examples, proof-of-concept integrations, and tools that partners use to evaluate and implement CXone integrations • Serve as the technical bridge between CXone and NICE's partner ecosystem • Document integration patterns and communicate technical guidance to partners with varying expertise levels • Build sample applications and proof-of-concept integrations for common patterns • Troubleshoot partner integration challenges hands-on • Translate partner feedback into clear problem statements for Product and Engineering teams • Maintain integration examples and internal tooling for partner onboarding • Work directly with partners, combining hands-on coding with relationship building • Influence platform direction by bringing partner feedback to product teams

🎯 Requirements

• BS or MS in Computer Science or related degree (or equivalent practical experience) • 3+ years of professional software development experience • Strong proficiency in one or more languages: JavaScript/TypeScript, Python, Java, C#/.NET • Experience building integrations with RESTful APIs, including authentication, error handling, and third-party platforms • Solid understanding of web technologies: HTTP, WebSocket, JSON, OAuth • Strong debugging skills across integration scenarios, including API failures, authentication issues, and network-level troubleshooting • Excellent communication skills to explain technical concepts clearly to technical and non-technical audiences • Strong problem-solving approach to clarify ambiguous requirements and identify root causes • Experience collaborating with external partners, customers, or developer communities in a technical capacity • Partner empathy and ability to understand partner needs • Equivalent practical experience may substitute for the stated degree • Advantageous experience: contact center technologies (ACD, IVR, CTI, telephony, screen pop); sample applications, PoC integrations, or developer documentation; SIP, VoIP, RTP, signaling flows; WebSocket, WebRTC, SIP backchannel; Salesforce, ServiceNow, CRM systems; AI/ML integration patterns; AWS Lambda, API Gateway, S3; CI/CD tools; Docker; SQL; NoSQL

🏖️ Benefits

• Opportunity to join the DEVone team, a high-impact engineering group within NICE CXone • Gain deep expertise in contact center technology, real-time streaming, and AI integration • Work on diverse challenges where communication skills are as important as code • Equal opportunity employment