
5001 - 10000 employees
Founded 1991
âď¸ SaaS
đ¤ Artificial Intelligence
đĄ Telecommunications
SaaS ⢠Artificial Intelligence ⢠Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
đĽ 0 minutes ago
đşđ¸ United States â Remote
â° Full Time
đ Senior
đ´ Lead
đ¤ Sales
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5001 - 10000 employees
Founded 1991
âď¸ SaaS
đ¤ Artificial Intelligence
đĄ Telecommunications
SaaS ⢠Artificial Intelligence ⢠Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
⢠Develop and scale strategic partner relationships with Global System Integrators, Resellers, Value Added Resellers, Delivery Partners and Alliance Partners ⢠Build partner recruitment strategies, programs and supporting infrastructure ⢠Coordinate cross-functional resources to align partner activities with NiCE Actimize channel strategies ⢠Establish and manage partner ecosystem relationships to drive revenue growth, innovation and market expansion ⢠Develop joint business opportunities and execute ecosystem growth programs ⢠Support Partner and Alliance Leaders on partnership growth initiatives ⢠Build and manage relationships with partner executives, sales teams and client account teams ⢠Lead partner training and enablement on NiCE Actimize products, services and go-to-market ⢠Support partner sales activities, including pipeline generation and management ⢠Provide overlay sales support on partner co-pursuits ⢠Engage onsite with clients to establish use cases and quantify value ⢠Conduct value-oriented conversations with government agency leadership, architects and line-of-business users ⢠Identify and manage suitable NiCE Actimize opportunities through AWS Marketplace ⢠Coordinate partner-related customer issues and escalations with Customer Success Managers ⢠Improve sales processes and efficiency with marketing, sales engineering and legal ⢠Develop sales productivity measurement frameworks for management decisions ⢠Advise on sales processes and strategies to improve win rates, productivity and profitability ⢠Own and manage the partner pipeline within the assigned territory ⢠Collaborate with Field Sales and partners to forecast partner-led deals ⢠Resolve deal blockers and execute close plans for partner-led opportunities ⢠Develop and execute joint go-to-market plans with partners ⢠Advocate internally for partners and communicate their capabilities and geographic strengths to field sales teams
⢠10+ years of technology sales experience ⢠5+ years working with partner channel sales ⢠2+ years sales experience with AWS Services and Marketplace ⢠Comfortable with sales process including forecasting and working through deal negotiations ⢠5+ experience working with channel partners ⢠Proven success in executing large, complex deals led by Partners in collaboration with Corporate field Sales teams ⢠Understanding of fundamental financial modeling for deal development and negotiation ⢠A. / B.S. from an accredited college; preference for Program and Project Management ⢠Graduate degree ⢠AWS Sales or Technical Certification ⢠Sales experience selling through AWS Marketplace ⢠Channel experience with a Software SaaS provider in a Partner Sales or Development Role ⢠Comfortable presenting on stage and to executive leadership teams
⢠Equal opportunity employer ⢠Travel up to 30% of the time
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