Principal Sales Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Colorado, +26 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

💵 $130k - $167k / year

⏰ Full Time

🔴 Lead

📊 Sales Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Niche

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

📚 Education

🏪 Marketplace

🤝 Non-profit

Education • Marketplace • Non-profit

Niche is a platform that simplifies the search for educational institutions, ranging from K-12 schools to colleges and graduate schools. It provides users with data, reviews, and insights to help them find schools that fit their individual needs. Niche offers tools for comparing schools, tracking the application process, and accessing scholarships and financial aid information, making it easier for students and families to navigate the education landscape.

📋 Description

• Drive adoption and enforcement of sales processes and best practices across the revenue org — communicating changes clearly, following up on compliance, and escalating where needed • Own the operational rhythm of pipeline review calls: ensuring SFDC data is accurate and meaningful before every call, tracking follow-through on action items, and surfacing hygiene issues proactively • Serve as the first point of contact for reps and managers with process questions — territory administration, account routing, handoff procedures, and general ops support • Manage SFDC support cases and minor data cleanup in partnership with the GTM Engineering team; own the business-side of data governance • Coordinate ops onboarding for new revenue hires: tools access, process orientation, and playbook walkthrough. • Partner with Sales Enablement on training content from an operational perspective — ensuring what gets taught reflects how the systems and processes actually work • Serve as a point of contact for rep compensation questions: explain plan mechanics, translate variable pay into rep-level understanding, and de-escalate concerns with professionalism and patience • Build and maintain rep-facing comp resources: FAQs, worked examples, and plain-language plan summaries that reduce inbound questions over time • Own operational support for the post-sale renewal motion: renewal workflow coordination, CS/AM process documentation, and operational tracking of renewal and churn metrics • Partner with Customer Success and Account Management leadership on day-to-day operational needs — acting as the RevOps point of contact for post-sale process questions • Produce ad hoc and recurring operational reports for revenue leadership across both sales and post-sale motions

🎯 Requirements

• 5–7 years in Revenue Operations, Sales Operations, Customer Success Operations, or a related GTM operations role in a B2B SaaS environment • Demonstrated ability to manage across multiple operational domains without losing quality or responsiveness in either • Strong working knowledge of Salesforce — comfortable with data management, reporting, and process administration (not engineering-level development) • Experience with variable compensation mechanics — you don't need to design plans, but you need to understand them deeply enough to explain them to anyone • High interpersonal credibility with sales reps — you know how to hold the line on process while keeping trust intact • Detail-oriented and self-organized; you don't need reminders to follow through • Comfortable with Excel/Google Sheets for comp reporting and operational analysis • Experience supporting post-sale or CS ops workflows is a plus • Experience with sales compensation, support, and customer onboarding platforms — specifically SPIFF, Zendesk, and Rocketlane — is required

🏖️ Benefits

• Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage • Flexible Paid Time Off Policy • Stipend that allows you to build your work from home office in a style and function that suits your personal preferences • Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents • Meaningful 401(k) with employer match • Your ideas and work will make an immediate impact on our company and millions of users • You will join a team that cares about you, our mission, our work - and celebrates our wins together!