Solution Engineer

🔥 15 hours ago

🌵 Arizona, Colorado, +27 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

💵 $89.1k - $111.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Niche

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

📚 Education

🏪 Marketplace

🤝 Non-profit

Education • Marketplace • Non-profit

Niche is a platform that simplifies the search for educational institutions, ranging from K-12 schools to colleges and graduate schools. It provides users with data, reviews, and insights to help them find schools that fit their individual needs. Niche offers tools for comparing schools, tracking the application process, and accessing scholarships and financial aid information, making it easier for students and families to navigate the education landscape.

📋 Description

• Manage customer onboarding for new Direct Admissions, Yield, and Engage customers • Collaborate with IS and DIS teams to complete technical setup according to customer requirements • Own the end-to-end onboarding and implementation process as customer representative • Collaborate with Account Managers to eliminate implementation and onboarding roadblocks • Conduct ongoing customer trainings • Provide product demonstrations • Solve customer problems for specific and individualized use cases • Own annual setup cases as customers revise product use cases • Maintain strong knowledge of the platform, product suite, and new features • Serve as the voice of the customer to drive product improvement • Meet time-to-value targets • Learn work intake and sales-team handoff processes • Provide clear case notes to Account Managers • Become proficient in onboarding across relevant products within three months • Suggest improvements to processes, customer communications, or products • Navigate partner organizations to eliminate roadblocks • Achieve onboarding target timelines with a 90%+ success rate within six months

🎯 Requirements

• Bachelors degree required • 3 years of experience in a customer success, onboarding, or implementation role • Excellent and evergreen understanding of Niche products and their value proposition • Strong understanding of Salesforce and Zendesk • Preferred experience in the Higher Education industry; K12 experience beneficial • Proven ability to leverage data and thoughtful questions to problem solve collaboratively with customers • Excellent communication and interpersonal skills • Strong analytical abilities to synthesize complicated problems and trends • Customer-centric approach focused on building trust and rapport • Ability to self-manage towards deadlines and drive momentum on customer behalf • Data-driven literacy to analyze customer retention and identify trends • Legally authorized to work in the United States without sponsorship now or in the future • Must reside in one of the listed hiring states

🏖️ Benefits

• Annual Bonus • Stock Option Program • Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage • Flexible Paid Time Off Policy • Stipend that allows you to build your work from home office • Parental leave for all employees (12 weeks fully paid) • Short term disability for birthing parents • 401(k) with employer match • Fully flexible workforce: remote work, Pittsburgh office, or a combination • Full time, salaried position • Equal opportunity employment