Solutions Engineer – Integrations

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NikoHealth

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • Software • SaaS

NikoHealth is an innovative provider of cloud-based software designed specifically for home medical equipment (HME) and durable medical equipment (DME) providers. Their platform streamlines business workflows, automates processes, and enhances productivity by integrating various operational aspects into a single, user-friendly system. NikoHealth enables organizations to improve their billing and revenue cycle management, manage inventory effectively, and provide better patient care with real-time insights and mobile applications.

📋 Description

• Serve as the primary escalation point for all integration-related customer issues, including dropship vendors, fax services, ordering platforms, credit card processing, and other native integrations. • Own the end-to-end customer experience for integrations post-implementation—from troubleshooting to resolution to proactive communication. • Build and maintain a comprehensive ecosystem map of all third-party integrations, tracking vendor contacts, licensing requirements, sandbox availability, and costs. • Develop and manage vendor relationships, acting as NikoHealth’s primary point of contact for integration partners. • Support API-related customer issues post-implementation, triaging errors and coordinating with Engineering when developer intervention is required. • Train customers on integration touchpoints within the NikoHealth UI—helping them understand how third-party tools interact with our platform. • Attend product meetings to surface integration needs, bugs, and enhancement requests on behalf of customers. • Collaborate closely with the Engineering and Release Engineering teams to resolve complex integration issues. • Create and maintain integration documentation, runbooks, and support processes to enable the broader support team. • Identify workflow solutions by leveraging knowledge of how other customers use similar integrations—proactively recommending best practices to CSMs and customers.

🎯 Requirements

• 4–6 years of experience in a customer-facing technical support, solutions, or integrations role, with at least 2 years at a SaaS or healthcare technology company. • Bachelor’s degree or equivalent practical experience (relevant hands-on integration/support experience and certifications are valued over a specific field of study). • Familiarity with API connections, infrastructure mapping, and reading API documentation (e.g., Swagger/OpenAPI). • Experience with monitoring and observability tools (Datadog or similar). • Proficiency with JIRA or similar project management and ticketing systems. • Strong customer-facing communication skills—comfortable hopping on calls, walking customers through complex workflows, and translating technical concepts into simple terms. • Excellent organizational and project management abilities—able to self-prioritize in a fast-paced startup environment. • A customer-first mindset combined with genuine curiosity about how systems connect and communicate. • Familiarity with customer support tools (Intercom, Zendesk, or similar) is a plus. • Bonus: Experience in the DME/HME industry or healthcare SaaS. • Background in vendor or partner relationship management.