Customer Success Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Noma Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

🔥 Funding within the last year

💰 $100M Series B on 2025-08

Cybersecurity • Artificial Intelligence • SaaS

Noma Security is a company that provides a unified, enterprise-grade security platform for protecting AI systems, models, and autonomous agents. Its SaaS platform offers continuous discovery, runtime protection, red-teaming, compliance and governance controls, and real-time threat detection across AI pipelines, models, MCP servers, and agentic workflows. Noma serves large enterprises and regulated industries, helping integrate AI security into existing SecOps, MLOps, and development processes.

📋 Description

• Own the post-sales dashboard and reporting cadence for leadership, board, and customer-facing use • Templatize decks and playbooks into a single adopted source of truth • Design processes and automations across task tracking, QBR preparation, and renewals • Build and maintain a centralized resource hub for post-sales content • Support renewal tracking and reporting across the TAM team’s book of business • Partner with TAMs, support, and leadership to identify operational gaps and prioritize fixes • Scope technical builds and engage the appropriate internal partners • Stay current on post-sales and revenue operations practices as the team scales

🎯 Requirements

• 5+ years in a CS Operations, RevOps, or similar role supporting a post-sales or customer success organization • Track record of building dashboards, decks, or playbooks that got adopted • Experience supporting renewals and revenue-adjacent reporting • Comfort operating with real autonomy and bringing solutions • Background in cybersecurity or technical enterprise SaaS environments is a plus, not a requirement • Bias toward systems and process templating • Comfortable in a fast-paced, high-intensity startup environment with shifting priorities

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Home office setup reimbursement • Short- and long-term disability insurance • Life and accident insurance • 401(k) retirement savings plan • Unlimited paid time off (PTO) • A warm, supportive, and people-first company culture • A global work environment with teams across Tel Aviv, the US, the Netherlands, and London • Equity options that let you share in Noma’s growth and success