Customer Success Manager

🕒 April 1

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Nomagic

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🛒 Retail

💰 $22M Series A on 2022-05

Robotics • eCommerce • Retail

Nomagic is a company focused on advancing automation through Intelligent Robotics, primarily serving leaders in the e-commerce and retail sectors. The company provides robotic solutions that enhance item handling efficiency, including picking, sorting, and packing a wide variety of SKUs. Nomagic's innovative solutions aim to offer performance, reliability, and scalability, achieving cost reductions and returns on investment within two years. They leverage expertise in robotics, cloud technologies, and deep learning to improve logistics operations.

📋 Description

• Support customer satisfaction of buying customers after their first project to deployment at scale, validated by upsell & surveys • Lead communication with a set of key customers, understanding their needs and expectations • Prepare offers, negotiate and close deals for any upsell at these key accounts • Represent our company, products, services and culture with those customers and their partners • Map and understand stakeholders at each of these customers to develop tactics and strategies • Interface internally with Director of Customer Success, project management, product management, customer service and engineering to make sure your customer's needs are understood and prioritized and operational excellence is achieved • Drive interactions leveraging Nomagic founders, execs and leads to engage with customers • Proactively suggest improvements for our product, operations and services

🎯 Requirements

• Engineering or technical degree (or relevant experience in sales) combined with 5+ years of customer-facing experience • Extensive experience in automation and/or intralogistics, including ability to engage customers on solution designs • Successful experience as logistics consultant or key account manager is a strong plus • Very high empathy. You understand the untold and the small signals and act on them • Excellent English & German communication • Ability to travel up to 50% of the time • Ability to work in a fast changing scaleup environment

🏖️ Benefits

• Full-time job, flexible hours with disrupting scaleup funded by top VCs from US & EU • Possibility to work from anywhere in Europe • The best technology in the market according to key players & integrators • Highly experienced Tech, Ops & Project executives who just make things happen • Great office in a very well-connected location in Warsaw, ability to work remotely • Possibility to build the company's growth & success from the early days • Competitive package, salary & equity