Security Incident Responder

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🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $53.6k - $96.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👮‍♂️ Cybersecurity / Security Engineer

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Track customer environments and internal platforms via centralized alerting systems to catch issues early • Perform immediate triage on customer-impacting events using established operational procedures and playbooks • Assess real-time customer impact and mobilize the correct internal engineering teams • Create, update, and route priority incident tickets to accelerate issue resolution • Deliver timely, accurate status updates during active incidents to inform stakeholders and customers • Partner with global operations and engineering groups to resolve customer-facing incidents efficiently • Monitor environments, assess live alerts, perform initial triage, and route critical events to engineering teams • Minimize customer downtime and protect digital experiences

🎯 Requirements

• 2 years of experience • Bachelor's degree in IT, CS, Cybersecurity, Networking, or equivalent practical experience • Core understanding of networking concepts including TCP/IP, DNS, HTTP/HTTPS, and TLS/SSL • Ability to interpret monitoring dashboards, system logs, and operational alerts for rapid initial triage • Excellent verbal and written communication skills for articulating technical updates during active incidents • Ability to remain calm, focused, and decisive when handling urgent operational issues • High attention to detail • Adherence to established playbooks • Strong drive to learn emerging cloud and monitoring technologies

🏖️ Benefits

• Annual bonus or incentives • Equity awards • Employee Stock Purchase Plan (ESPP) • Healthcare • 401K savings plan • Company holidays • Vacation in the form of PTO • Sick time • Parental leave • Employee assistance program • Mental and financial wellness support • Flexible work arrangements through Akamai's FlexBase program: at home, in an office, or a combination of both