Staff Software Engineer – Ticketing Team Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 11%

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Nucleus Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔒 Cybersecurity

📋 Compliance

🏢 Enterprise

💰 $13M Series B on 2024-02

Cybersecurity • Compliance • Enterprise

Nucleus Security is a comprehensive platform designed to scale and automate vulnerability and exposure management programs. It offers an extensive ecosystem with over 150 integrations, allowing for robust vulnerability aggregation, risk prioritization, and remediation automation. The platform provides valuable solutions for both public sector entities, including federal and state governments, as well as private sectors by centralizing security and simplifying compliance processes. Nucleus Security is recognized as a leader in continuous vulnerability management, offering the capability to unify asset, vulnerability, and threat data to effectively mitigate critical exposures. With features like plan of action and milestones automation, the platform is acclaimed for enhancing risk-based vulnerability management and application security, making it a top choice among enterprise users for its scalability, automation, and ability to achieve compliance with standards like FedRAMP and SOC2.

📋 Description

• Develop and maintain integrations for exporting vulnerability and asset data to ticketing and storage platforms such as Jira, ServiceNow, Azure DevOps, and S3 buckets • Build agentic tooling and automation for development, testing, validation, and CI/CD deployment • Work with external REST APIs and webhooks to send, extract, normalize, and transform data into platform-ready formats • Manage the full lifecycle of Nucleus vulnerabilities through external ticketing systems, synchronizing updates and changes between systems • Lead the architecture and design of new connectors and improve the internal connector framework • Collaborate with product, QA, support, and platform engineering to ensure integrations are stable, scalable, and supportable • Maintain best practices for versioning, release cadence, and backwards compatibility • Support QA and customer support teams in diagnosing and resolving connector-related issues • Own reliability and observability in connector infrastructure, including logging, metrics, and error handling • Lead major technical efforts, define best practices, and mentor other team members

🎯 Requirements

• 5+ years of professional software engineering experience • 2+ years of technical leadership experience • 1+ years of agentic software experience • Strong experience with PHP, including modern PHP practices, Composer, and PSR standards • Deep understanding of REST APIs, including authentication, pagination, rate-limiting, data normalization, and token refreshing • Experience writing testable code, creating unit and integration tests, and mocking external APIs • Proven ability to lead technical efforts or projects from design through release • Experience with version control systems, preferably Git, and CI/CD pipelines • Comfortable working in Linux-based environments • Strong debugging and problem-solving skills, especially with external systems and APIs • Master's degree in computer science, cyber security, computer engineering, or similar preferred • Experience presenting technical topics and mentoring Software Engineers • Experience with the Zend Framework ecosystem, especially Laminas Framework • Experience with security tools such as Tenable, Wiz, Qualys, or Rapid7 • Experience with ticketing solutions such as ServiceNow and Jira • Familiarity with containerization tools such as Docker • Experience with relational databases; SingleStore/MEMSQL is a bonus • Experience with ExtJS or React • Background following Agile/Scrum methodologies in a professional setting • Experience maintaining applications on Linux platforms in cloud environments

🏖️ Benefits

• Flexible remote work arrangements • Strong emphasis on work-life balance • Work with a high-performing team that values creativity, autonomy, and innovation • Collaborate on meaningful products that improve the security posture of major organizations

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