Senior Practice Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NuvoAir

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

NuvoAir is a medical service organization and a patient management technology platform that specializes in providing high-quality care for chronic heart and lung conditions such as asthma, COPD, and heart failure. The company partners with healthcare providers, health plans, and specialists to deliver personalized, proactive care and streamline operations. NuvoAir offers services that include virtual and in-person appointments, easy-to-use health monitoring devices, and support for sleep and heart conditions. Their mission is to provide timely care and support to improve patients' quality of life, making healthcare accessible from anywhere and covered by insurance.

📋 Description

• Lead and manage the Medical Assistant team across virtual and in-clinic settings, establishing clear workflows, productivity standards, and performance metrics • Oversee provider operational support, including scheduling, patient preparation, workflows, documentation, and capacity • Serve as the primary operational escalation point for scheduling, workflow, MA support, and EMR-related issues • Serve as the operational subject matter expert for Athena, optimizing workflows, templates, scheduling, task routing, documentation, and reporting • Build a culture where every patient is treated like a guest, ensuring interactions are professional, warm, responsive, personalized, and easy • Monitor patient feedback, satisfaction, operational trends, and team performance to identify opportunities for continuous improvement • Lead hiring, onboarding, training, coaching, performance management, and team development • Develop and manage operational KPIs related to patient access, provider productivity, scheduling efficiency, patient satisfaction, MA performance, Athena workflows, and staff engagement

🎯 Requirements

• Extensive, hands-on experience with Athena EMR/Athenahealth is required • 5+ years of progressive healthcare operations experience • Experience managing Medical Assistants or similar frontline clinical support teams • Experience leading teams in virtual/remote and in-person clinical environments • Experience managing provider templates, appointment types, capacity, and utilization • Strong understanding of ambulatory, outpatient, telehealth, hybrid, or multisite healthcare operations • Experience building workflows, SOPs, performance metrics, and accountability systems • Strong customer service mindset and genuine belief that healthcare can and should deliver a better experience