Director, Client Partner

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $135k - $150k / year

⏰ Full Time

🔴 Lead

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Nymbus

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🏦 Banking

Consulting • Marketing • Banking

Nymbus is a technology company that provides modern banking solutions tailored for banks and credit unions. It offers a robust core banking platform that facilitates the launch of digital banking services and retail strategies, enabling institutions to innovate rapidly while ensuring compliance and operational efficiency. Through its suite of services, including onboarding, digital banking tools, and managed services, Nymbus empowers financial institutions to enhance customer experience and drive growth in a competitive landscape.

📋 Description

• Serve as primary relationship owner for all assigned accounts from deal close forward, accountable for NRR, renewal, and expansion revenue • Own Tier 1 accounts end to end, including renewal decision memos, early capture, and expansion motions through signed dollars • Carry Tier 3 accounts through implementation and graduate them to Tier 1 or Tier 2 • Receive and use full context handoffs at deal close before becoming the permanent client point of contact • Run business reviews and build Director- and VP-level relationships within client accounts • Provide executive liaison support during implementation through bi-weekly client-sponsor touchpoints • Develop and maintain account plans with success metrics and 90-day health targets • Serve as internal escalation sponsor and author resolution plans within five business days • Author renewal decision memos and secure signed terms ahead of notice deadlines • Identify and advance expansion opportunities at least two quarters ahead of expected close • Execute remediation plans when quarterly reference status drops • Author churn postmortems within 30 days of account loss or material contraction

🎯 Requirements

• 8–12 years of experience in enterprise account management, client/customer success, or client-partner roles in SaaS or financial-services technology, with financial-institution industry fluency • Demonstrated ownership of NRR at the book level and end-to-end leadership of negotiated renewals, including commercial terms • Track record running expansion motions (cross-sell, upsell, net-new builds) through to signed dollars • Experience stepping into client relationships mid-cycle and building trust quickly, without having been present from first contact • Ability to run a multi-account portfolio independently with minimal oversight • Proficiency with Salesforce and a CS/account-health platform; strong commercial instinct without being transactional • Applicants must be legally authorized to work in the United States

🏖️ Benefits

• Annual cash bonus and equity eligibility, if applicable • Remote Work Environment • Health, dental, and vision insurance, including HSA/FSA/DCA • 401(k) plan • Flexible time-off and company holidays • Additional paid volunteer day • Supplemental Insurance Programs, including voluntary Life, Accident, Critical Illness, Pet Insurance • Employee Assistance Programs [EAP] • Wellness programs • Growth and development programs