Strategic Client Manager

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $130k - $145k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

👻 Ghost score 0%

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

IKS Health is a healthcare technology and services company that combines AI-driven software and human expertise to streamline clinical, operational, and financial workflows across the care journey. The company provides platform-based solutions including revenue cycle management, patient access, denial prediction and optimization, medical coding, clinical documentation (ambient AI scribe, virtual scribing, transcription), care team enablement, and value-based care/risk optimization. IKS Health serves health systems, physician enterprises, ambulatory and specialty practices, and emphasizes human-in-the-loop agentic AI built on cloud technologies to reduce administrative burden, improve financial performance, and enhance care quality.

📋 Description

• Lead executive relationships for top enterprise clients • Drive value realization across the TruBridge portfolio, including EHR and third-party solutions • Develop and implement client success plans with retention, satisfaction, risk-reduction, and growth objectives • Maintain strategic knowledge of client organizations and healthcare environments • Measure client satisfaction and engagement through feedback, executive conversations, adoption, service performance, and relationship indicators • Create value realization reporting demonstrating client ROI and informing renewals and growth opportunities • Own executive-level performance reviews with financial and operational leaders • Translate revenue cycle data into actions improving cash collections, accounts receivable, denials, billing effectiveness, and financial health • Lead cross-functional Financial Health teams and subject matter experts • Diagnose performance challenges, establish corrective action plans, assign ownership, remove barriers, and enforce accountability • Serve as executive escalation point for material RCM service and performance issues • Manage client risk, mitigation plans, retention exposure, and unresolved escalations • Identify and qualify upsell and cross-sell opportunities and partner with sales • Own overall client execution, retention, renewal readiness, satisfaction, risk reduction, and responsible growth • Develop best practices for client profitability management, invoicing, collections, write-offs, and contractual interactions • Align qualified clients with the TruBridge reference program

🎯 Requirements

• Bachelor’s degree in business administration, Healthcare Management, or a related field (preferred) • Ability to travel up to 60% • Demonstrated experience improving healthcare revenue cycle performance • Working knowledge of cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes • Proven success improving client satisfaction, protecting renewals, reducing preventable attrition, and recovering at-risk client relationships • Ability to identify emerging client issues, establish resolution plans, maintain stakeholder accountability, and mitigate risks • Ability to work independently and collaborate effectively with subject matter experts • Strong relationship-building skills • Experience advising and influencing hospital CFOs, revenue cycle executives, and operational leaders • Ability to analyze revenue cycle performance trends, identify root causes, quantify financial impact, and present recommendations and recovery plans • At least 7 years of healthcare revenue cycle experience • At least 3 years leading client-facing RCM services, operations, performance improvement, or complex account recovery initiatives • Preferred experience in strategic account management, healthcare technology, or health information systems

🏖️ Benefits

• 4% annual bonus • Remote work arrangement • Equal opportunity employment