Principal Manager, Client Growth – Success

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $150k - $175k / year

⏰ Full Time

🔴 Lead

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twin Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Twin Health is a company that focuses on improving the metabolic health of employees and health plan members by preventing and reversing chronic metabolic diseases. Utilizing proprietary Digital Twin AI technology, combined with smart devices, wearables, and a clinical care team, Twin Health provides personalized health recommendations. The solutions help in weight loss, lowering blood sugar levels, improving energy, mood, and sleep, and reducing dependency on costly medications by addressing the root causes of metabolic dysfunction. Their evidence-based programs deliver substantial health benefits, including considerable reduction in blood sugar levels, medication elimination, and overall metabolic health improvement, within six months.

📋 Description

• Build and maintain trusted strategic relationships with executive, clinical, and operational stakeholders • Navigate complex integrated healthcare organizations and align divergent stakeholder priorities • Develop expertise in Twin Health’s programs, clinical operations, implementation process, and growth marketing strategies • Provide data-driven recommendations to improve program adoption, member engagement, clinical outcomes, and client satisfaction • Prepare and deliver executive business reviews, ROI analyses, and strategic recommendations • Monitor client health, identify risks, and develop mitigation strategies • Drive client momentum and decision-making through proactive recommendations and next steps • Influence adoption across clinical, operational, financial, and member-experience stakeholders • Develop adoption, provider engagement, and member participation strategies • Use performance data to identify optimization and continuous-improvement opportunities • Collaborate with Marketing on success stories, case studies, and proof points • Support and lead client events, webinars, and strategic initiatives • Own the full client renewal lifecycle and drive retention • Identify expansion and upsell opportunities • Coordinate with Implementation, Clinical, Product, Analytics, Marketing, and Business Development • Partner with client leaders on workflow optimization, operational improvements, and strategic growth • Develop promotional strategies and engagement toolkits with Member Marketing • Proactively solve problems and lead through influence • Perform other duties as assigned

🎯 Requirements

• 8+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare • Experience supporting integrated delivery networks, health systems, integrated payer-provider organizations, value-based care organizations, or other complex healthcare enterprises strongly preferred • Proven track record of building strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value • Experience managing highly matrixed enterprise organizations with multiple executive, clinical, operational, and technical stakeholders • Strong understanding of healthcare delivery models, clinical operations, population health, and value-based care principles • Exceptional relationship-building, communication, presentation, and executive influencing skills • Strong analytical, strategic thinking, and problem-solving abilities with the ability to translate data into actionable recommendations • Demonstrated ability to influence without direct authority and lead cross-functional initiatives across diverse stakeholder groups • Highly organized with exceptional attention to detail, accountability, and follow-through • Comfortable navigating ambiguity while balancing multiple priorities in a fast-paced, evolving environment • Collaborative mindset and passion for delivering measurable client outcomes • Willingness and ability to travel as needed • Experience navigating client relationships within unionized or collective-bargaining environments is a plus • Experience scaling clinical or provider training programs during periods of growth or expansion preferred • Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable

🏖️ Benefits

• Bonus eligibility • Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents • 8 weeks of 100% paid parental leave for non-delivering parents • 100% employer-sponsored healthcare, dental, and vision for the employee • 80% coverage for family healthcare, dental, and vision • Health Savings Account and Flexible Spending Account options • 401k retirement savings plan • Remote work and flexible work environment • Competitive compensation package