Strategic Client Manager

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $130k - $145k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

👻 Ghost score 0%

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Seed on 2006-12

Healthcare • SaaS • Artificial Intelligence

IKS Health is a healthcare technology company that provides an AI-driven care enablement platform and services to health systems, physician enterprises, ambulatory practices and specialty clinics. Their offerings include revenue cycle management, clinical documentation (ambient AI scribe, virtual medical scribing, transcription), denial prediction, medical coding and audits, patient access solutions, care coordination and value-based care optimization, combining agentic AI with human expertise to improve clinical workflows, reduce clinician burden, and enhance financial performance.

📋 Description

• Lead executive relationships for top enterprise clients • Drive value realization across the TruBridge portfolio, including EHR and third-party solutions • Develop and implement client success plans covering retention, satisfaction, risk reduction, and growth • Maintain knowledge of client organizations and healthcare environments • Measure client satisfaction and engagement through feedback, executive conversations, solution adoption, service performance, and relationship indicators • Create value realization reporting demonstrating ROI and supporting executive business reviews and renewal decisions • Align qualified clients with the TruBridge reference program • Own executive-level performance reviews with client financial and operational leaders • Translate revenue cycle data into actions improving cash collections, accounts receivable, denials, billing effectiveness, and financial health • Lead cross-functional Financial Health teams and subject matter experts • Diagnose performance challenges, establish corrective action plans, assign ownership, remove barriers, and hold stakeholders accountable • Develop best practices for client profitability management, invoicing, accounts receivable, cash collections, write-offs, and contractual interactions • Serve as executive escalation point for material RCM service and performance issues • Manage client risk, mitigation plans, retention, renewal readiness, satisfaction, and responsible growth • Identify and qualify upsell and cross-sell opportunities and partner with sales

🎯 Requirements

• Bachelor’s degree in business administration, Healthcare Management, or a related field (preferred) • Ability to travel up to 60% • Demonstrated experience improving healthcare revenue cycle performance • Working knowledge of cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes • Proven success improving client satisfaction, protecting renewals, reducing preventable attrition, and recovering at-risk client relationships • Ability to establish resolution plans, maintain stakeholder accountability, and mitigate client risk • Ability to work independently and collaborate effectively • Strong relationship-building skills • Experience advising and influencing hospital CFOs, revenue cycle executives, and operational leaders • Ability to analyze revenue cycle trends, identify root causes, quantify financial impact, and present recommendations • At least 7 years of healthcare revenue cycle experience • At least 3 years leading client-facing RCM services, operations, performance improvement, or complex account recovery initiatives • Preferred: experience in strategic account management, healthcare technology, or health information systems

🏖️ Benefits

• 4% annual bonus • Remote work arrangement • Equal opportunity employment