Director of Customer Onboarding

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🔴 Lead

🚀 Onboarding Specialist

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Ob Hospitalist Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

Ob Hospitalist Group (OBHG) is the nation’s largest provider of OB/GYN hospitalists and a leader in tailored women’s health solutions. Through our core hospitalist programs and Maternal Health Access Solutions (MHAS), we bring expert obstetric care to hospitals across the country. We partner with hospitals to strengthen maternal safety, reduce physician burnout, and ensure access to quality care for every community we serve. With nearly 2,000 clinicians working alongside local OB/GYNs, OBHG delivers timely, specialized care for every pregnant woman. Headquartered in Greenville, SC, we are dedicated to advancing maternal health nationwide.

📋 Description

• Lead day-to-day onboarding and implementation activities for assigned customer programs • Serve as the primary customer point of contact throughout the onboarding lifecycle • Articulate and reinforce the organization’s value proposition during implementation • Collaborate with cross-functional partners to reduce Time to Onboard and improve customer satisfaction • Identify, manage, and escalate implementation risks and issues • Lead contract discussions and maintain strong customer relationships • Drive onboarding process improvements and adherence to best practices • Provide weekly program status updates to senior leadership • Transition customers from onboarding to steady-state operations before and after Go-Live • Track, evaluate, and report KPIs related to onboarding efficiency and customer satisfaction • Act as a trusted advisor for client concerns, feedback, and long-term partnership development

🎯 Requirements

• 3+ years of experience leading complex customer onboarding, implementation, or client delivery initiatives • Proven success managing customer relationships in a fast-paced, matrixed environment • Strong strategic thinking skills with the ability to operate independently • Excellent communication, presentation, and negotiation skills • Experience with process improvement, risk management, and operational execution • Bachelor’s degree in Business, Healthcare Administration, or a related field • Master’s degree in a related discipline preferred • Experience in healthcare, medical services, or physician practice management preferred • Obstetrical or clinical operations experience preferred • Knowledge of healthcare regulations and medical terminology preferred • Advanced proficiency in Microsoft Word, Excel, and PowerPoint preferred

🏖️ Benefits

• Paid time off and holidays • Medical, dental, and vision insurance • Health Savings Account with employer contribution • Flexible Spending Account options • Employer-paid Basic Life and AD&D Insurance • Employer-paid short- and long-term disability • Optional short-term disability buy-up plan • Paid parental leave • 401(k) Savings Plan with match • Legal Plan and Identity Theft Services • Mental health support and resources • Mission-based company culture