Financial Counselor – Financial Assistance Call Team

🔥 0 minutes ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟢 Junior

🛋️ Counselor

🚫👨‍🎓 No degree required

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Ochsner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1942

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

💰 Grant on 2023-07

Healthcare • Healthcare Insurance • Non-profit

Ochsner Health is a comprehensive healthcare system dedicated to delivering health services to the people of Louisiana, Mississippi, and the Gulf South. Its mission is to serve, heal, lead, educate, and innovate in healthcare. As the largest academic medical center in Louisiana, Ochsner focuses on a clinically-integrated research program aimed at improving community wellness and educating future healthcare leaders. They offer a variety of services, including primary care, urgent care, women's and men's health, digital medicine, and specialized treatments such as cancer care, heart and vascular services, transplants, and more. Ochsner also emphasizes community engagement through partnerships, education, and outreach programs, while fostering an inclusive environment. They are committed to accessibility, patient stories, and transparency in billing and insurance information. Ochsner is a non-profit organization and an equal opportunity employer.

📋 Description

• Assist patients with billing inquiries across the organization through face-to-face, email, fax, mail, and phone interactions • Review patient bills and collect liability for upcoming procedures, residual balances, and past-due balances • Review alternate benefit coverage options for medical and pharmaceutical services • Secure authorizations and establish fee arrangements • Provide coverage at other locations as needed • Serve as liaison between patients, providers, external departments, and responsible parties • Ensure charges are applied appropriately, transactions maintained, and account balances or discrepancies resolved • Provide timely estimates for upcoming procedures • Explain patients’ financial responsibilities and educate them on available assistance options • Deliver accurate, professional service and resolve patient issues efficiently • Remain compliant with applicable laws, accreditation standards, regulations, privacy, safety, and conduct requirements

🎯 Requirements

• High School diploma or equivalent required • Bachelor’s degree preferred • At least 1 year of customer service, healthcare, or office experience required • Previous healthcare billing, collections, or customer service experience preferred • Computer skills and dexterity for patient-information data entry and retrieval • Effective verbal and written communication skills • Proficiency with Windows-style applications, including Word, Excel, and PowerPoint • Proficiency with role-specific software packages and keyboard • Strong interpersonal skills and ability to multitask • Ability to work effectively in a fast-paced, changing environment • Ability to remain calm and professional during high-pressure patient financial and medical conversations • Ability to work with minimal supervision and make independent decisions • Reliable transportation may be required for travel to other facilities

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Website accessibility and application-process accommodation support