Pre-Service Representative

🔥 1 minute ago

🏄 California, Colorado, +10 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🍁 Vermont – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Ochsner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1942

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

💰 Grant on 2023-07

Healthcare • Healthcare Insurance • Non-profit

Ochsner Health is a comprehensive healthcare system dedicated to delivering health services to the people of Louisiana, Mississippi, and the Gulf South. Its mission is to serve, heal, lead, educate, and innovate in healthcare. As the largest academic medical center in Louisiana, Ochsner focuses on a clinically-integrated research program aimed at improving community wellness and educating future healthcare leaders. They offer a variety of services, including primary care, urgent care, women's and men's health, digital medicine, and specialized treatments such as cancer care, heart and vascular services, transplants, and more. Ochsner also emphasizes community engagement through partnerships, education, and outreach programs, while fostering an inclusive environment. They are committed to accessibility, patient stories, and transparency in billing and insurance information. Ochsner is a non-profit organization and an equal opportunity employer.

📋 Description

• Prepare, validate, and complete all steps needed to clear new cases for pre-scheduled services • Validate and gather insurance and demographic information • Contact insurance companies by website, phone, or fax to verify benefits and obtain authorizations • Identify insurance guidelines and facilitate communication • Use the EPIC system to verify benefits and eligibility • Complete and obtain necessary authorizations for scheduled services • Collaborate with clinical providers, on-site case management, and LPN/RN or Nurse Auditor staff • Perform pre-service collection estimation and communicate patient liability • Provide point-of-service information and logistics to support an exceptional patient experience • Maintain compliance with applicable laws, accreditation standards, regulations, privacy, and safety requirements • Perform other related duties as required

🎯 Requirements

• High School diploma or equivalent required • Associates Degree or Bachelor Degree preferred • 1 year of related experience in a hospital, clinic, medical office, business services/revenue cycle, front-line registration, financial counseling, banking, and/or customer service-related job required • Experience with EPIC preferred • Computer skills and dexterity for patient-information data entry and retrieval • Effective verbal and written communication skills • Proficiency with Windows-style applications, keyboard, and role-specific software packages • Strong interpersonal skills • Ability to multitask • Ability to perform effectively in a fast-paced, changing environment • Ability to remain calm and professional during high-pressure or stressful patient financial and medical conversations • Reliable transportation to travel to other facilities as needed • Ability to comply with applicable federal, state, and local laws, accreditation standards, and regulatory requirements

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodations for qualified individuals with disabilities • Accessible application process and accommodation support • Employer of Choice recognition and workplace awards