Customer Service Representative

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Tenet Healthcare

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🧬 Biotechnology

🧘 Wellness

💰 $2G Post-IPO Debt on 2022-05

Healthcare • Biotechnology • Wellness

Tenet Healthcare is a leading healthcare services company that owns and operates hospitals, outpatient centers, and other healthcare facilities. With a focus on providing high-quality and accessible medical care to communities across the United States, Tenet Healthcare is committed to improving patient outcomes and enhancing the healthcare experience. They also offer innovative treatment options and invest in health technology to support their mission of delivering exceptional care.

📋 Description

• Answer inbound customer service calls related to patient accounting questions • Make outbound follow-up calls on outstanding accounts receivable accounts when inbound call volumes are low • Answer calls promptly and professionally to avoid drops or abandons • Determine callers’ reasons for contact and assist with questions, concerns, or problems • Focus on first-call resolution and facilitate resolution through issue or content experts • Escalate matters to supervisors, request appropriate information, or take action to support resolution • Perform other duties as assigned

🎯 Requirements

• High school education or equivalent • 1–2 years prior experience in an inbound call center and/or customer service environment • Hospital patient account billing experience or knowledge of third-party reimbursements from insurance companies and government payers is a plus • Exceptional customer service, problem-solving, and analytical skills • Professional, calming tone and complete command of the English language • Ability to facilitate conversations and understand customer issues • Ability to work independently, flexibly, and creatively • Ability to de-escalate calls and maintain caller confidence • Ability to function effectively under stress and with difficult personalities • Ability to interpret and apply reimbursement aspects of managed healthcare contracts • Attentive listening skills • Ability to clearly articulate responses using appropriate voice modulation • Ability to sit at a computer terminal for extended periods • Required vaccinations and screenings may include COVID-19 and influenza vaccinations, as applicable and permitted by law

🏖️ Benefits

• Position may be eligible for a signing bonus for qualified new hires, subject to employment status • Conifer observed holidays receive time and a half • Medical, dental, vision, disability, and life insurance • Paid time off (vacation & sick leave) – min of 12 days per year • 401k with up to 6% employer match • 10 paid holidays per year • Health savings accounts, healthcare & dependent flexible spending accounts • Employee Assistance program • Employee discount program • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance • For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act