Bilingual Customer Service Representative

🕒 October 19

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ok Media Marketing

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2019

📣 Marketing

📱 Media

Marketing • Media

Ok Media Marketing is a company that publishes and promotes live music events, with an emphasis on Spanish-language/Latin artists and concert tours in the USA. Its website lists upcoming concerts and provides ticket links, event pages, and a blog with articles about event marketing, music releases, and concert-related news. Ok Media Marketing functions as an event marketing and media platform that promotes shows, shares news and multimedia content, and connects audiences to ticket purchasing options.

📋 Description

• Respond to customer inquiries by phone, email, live chat, and other communication channels in both required languages. • Resolve customer complaints, troubleshoot issues, and provide appropriate solutions. • Explain company products, services, policies, and procedures clearly and accurately. • Maintain accurate customer information and document all interactions in the customer service system. • Escalate complex issues to the appropriate department or supervisor. • Follow up with customers to ensure their concerns have been addressed. • Protect confidential customer information and follow company policies. • Meet established customer satisfaction, response time, and service quality targets.

🎯 Requirements

• High school diploma or equivalent; additional education is an advantage. • Fluency in English and a second required language, both verbally and in writing. • Strong communication, active listening, and interpersonal skills. • Excellent problem-solving and customer service abilities. • Basic computer skills and familiarity with email, web-based applications, and customer relationship management (CRM) systems. • Ability to manage multiple inquiries, prioritize tasks, and work independently in a remote environment. • Reliable internet connection and a suitable workspace for remote work.

🏖️ Benefits

• Fully remote work arrangement. • Paid training and onboarding. • Opportunities for professional development and career advancement. • Supportive team environment and ongoing performance feedback. • Paid time off and holidays, subject to company policy and eligibility. • Potential performance-based bonuses. • Potential access to health insurance and retirement benefits, depending on the employer's benefit plan and eligibility requirements.

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