Service Desk Support Analyst

Job not on LinkedIn

🔥 1 hour ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Omm IT Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Omm IT Solutions is a leading provider of IT consulting, analysis, advisory, and administrative services. They specialize in leveraging technology for digital transformation, agile development, cybersecurity, cloud solutions, network modernization, and data analytics to help government agencies and private businesses achieve their goals. With extensive experience in delivering innovative IT solutions, Omm empowers clients with tailored services that enhance operational efficiency and foster business agility.

📋 Description

• Provide timely and consistent IT phone-based user support • Maintain high-quality end-user experience • Meet real-time service objectives (RSOs) • Ensure proper documentation and escalation of incidents and requests • Respond to incidents and service requests within defined RSOs • Document troubleshooting steps and resolutions • Escalate issues appropriately • Maintain knowledge base accuracy • Follow security and identity verification procedures • Provide knowledge transfer

🎯 Requirements

• High school diploma/GED with four (4) years' experience in Technical Support roles • An Associates degree substitutes for 2 years of experience • A Bachelor’s degree substitutes for 4 years of experience • Knowledge of computer hardware, software, and mobile device components • Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting • Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN • Knowledge of Active Directory, Group Policy, and endpoint security tools • Knowledge of ITIL best practices for incident and asset management • Skilled in diagnosing and resolving complex hardware, software, and connectivity issues • Ability to deliver high-quality, customer-focused technical support • Ability to manage multiple priorities and meet deadlines in a dynamic environment.

🏖️ Benefits

• Remote work options with rare on-site meetings • Medical, dental, and vision insurance • Paid time off • Equipment allowances • Professional development opportunities