Account Manager – Retention, Expansion

Job not on LinkedIn

🔥 19 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 25 days.

Apply Now

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Omnisend

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🛍️ eCommerce

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Omnisend is an email and SMS marketing automation platform designed to help eCommerce businesses effectively reach and engage their customers. With a suite of tools for building customer relationships through email and SMS campaigns, Omnisend offers features such as segmentation, automation, and reporting to optimize marketing efforts. The platform integrates with numerous eCommerce tools, making it easy to manage customer interactions from one place. Omnisend's user-friendly interface allows businesses to create personalized, on-brand experiences for their customers, all while aiming to enhance sales through targeted marketing strategies.

📋 Description

• Own a portfolio of merchant accounts and drive retention, revenue, and growth • Monitor account health, usage, engagement, payment, and performance signals to identify churn risk • Lead save conversations for clients seeking cancellation or downgrades • Identify and close expansion opportunities including plan upgrades, higher contact tiers, SMS, push, and add-on services • Handle pricing and discount conversations while protecting value and pricing • Run renewal conversations and QBRs, set quarterly goals, and demonstrate results • Provide strategic email and SMS marketing advice to help merchants grow revenue • Support onboarding of managed clients through migration, warmup, first campaigns, and automations • Handle difficult conversations, escalations, missed expectations, and refusals when needed • Collaborate with Sales, Support, Billing, Product, and Engineering • Maintain CRM and account notes, forecast renewals and risks, and report portfolio metrics • Re-prioritize as business needs, targets, segments, and processes change

🎯 Requirements

• 2+ years in account management, customer success, sales, or another client-facing commercial role with retention, renewal, or revenue targets • Strong negotiation skills, including pricing and discount management • Proven track record of saving at-risk clients, closing upsells, or growing revenue within an existing customer base • Confidence handling cancellations, complaints, price increases, and escalations • Speed and adaptability when priorities change • Strong ownership and accountability • Ability to work independently, organize a portfolio, and make decisions without constant approval • Good understanding of digital marketing metrics such as opens, clicks, conversions, and revenue, or curiosity to learn quickly • Excellent communication via email, chat, phone, and video calls

🏖️ Benefits

• Competitive salary and bonus structure (starting from $80,000 USD/year) • Training and onboarding • Top-notch equipment, including Macbooks or PCs • Hybrid work in Vilnius, Kaunas, or Charleston: three days in the office and two from home; fully remote if based elsewhere • Possibility to work from anywhere in the world • Unlimited learning budget • 25 days of PTO annually • Flexible working hours • Remote work possibilities • Company-paid health insurance covering 100% of the employee premium and specified out-of-pocket maximums • Fully-covered short-term and long-term disability income insurance • Life insurance • Unlimited access to personal therapy sessions • Personal workstation budget • 401(k) retirement plan with a 5% employer contribution regardless of employee contribution • Personalized work anniversary gifts • International workations • Team-led team-building events in the US and around the world • Opportunity to work with an experienced, high-achieving team and customers worldwide

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume