Customer Success Manager

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Omnissa

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

🏥 Healthcare

Artificial Intelligence • Enterprise • Healthcare

Omnissa is a tech company that offers an AI-driven digital work platform designed to enhance employee experiences and streamline IT operations. Their solutions include unified endpoint management, virtual desktops and applications, and security compliance, aiming to empower a productive workforce across various industries such as healthcare, financial services, and retail. Omnissa's innovative approach provides secure, cloud-native solutions that adapt to the evolving needs of businesses and their employees.

📋 Description

• Develop relationships with key stakeholders in assigned accounts and internal account teams • Facilitate communication between customers and internal teams regarding customer priorities • Manage customers across industries and product lifecycles using direct touchpoints and automation • Build and maintain business-outcome-focused Customer Success Plans • Maximize customer investment value, utilization, growth, and retention • Guide customers through adoption milestones across UEM, Horizon, Access, and Intelligence • Collaborate with support, engineering, sales, and architect teams to address customer issues • Build strategic relationships with customer decision makers and key stakeholders • Identify risks and implement mitigation strategies to maintain customer health • Work with product management on customer feature requests • Deliver business and technical presentations to administrative through executive audiences • Use Workspace ONE Intelligence and DEX insights to demonstrate measurable value and identify adoption gaps • Develop deployment roadmaps based on customer business drivers • Contribute customer success assets and thought leadership • Travel as needed for customer engagements and business needs

🎯 Requirements

• Working knowledge of the Omnissa EUC portfolio, or equivalent experience with the legacy VMware EUC product line • Knowledge of Workspace ONE UEM, including endpoint management across Windows, macOS, iOS, Android, and rugged/frontline devices; enrollment methods, profiles, compliance policies, and application lifecycle management • Knowledge of Workspace ONE Access, including identity management, SSO, multi-factor authentication, conditional access, and identity-provider integrations such as Microsoft Entra ID and Okta • Knowledge of Horizon VDI and published applications in on-premises and cloud-hosted environments • Knowledge of Workspace ONE Intelligence, analytics, automation workflows, and Digital Employee Experience management • Understanding of modern management, legacy PC lifecycle management, BYOD, corporate-owned devices, application virtualization and delivery, and Zero Trust security architecture • Familiarity with Microsoft 365/Intune coexistence, Apple Business Manager, Android Enterprise, PKI, and directory/identity platforms • Bachelor's degree or equivalent combination of education and relevant professional experience • Travel up to 20% of the time • This job requisition is not eligible for employment-based immigration sponsorship by Omnissa

🏖️ Benefits

• Employee ownership • Health insurance • 401k with matching contributions • Disability insurance • Paid time off • Growth opportunities • Commission eligibility